Patents by Inventor Offer Hassidi

Offer Hassidi has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Session board controller based post call routing for customer feedback application
    Patent number: 8199896
    Abstract: Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application.
    Type: Grant
    Filed: May 22, 2008
    Date of Patent: June 12, 2012
    Assignee: Nice Systems Ltd.
    Inventors: Leon Portman, Shay Weiss, Hadas Liberman Ben-Ami, Uzi Baruch, Beeri Mart, Offer Hassidi, Omri Hayner
  • METHOD AND SYSTEM FOR LINKING INTERACTIONS
    Publication number: 20100318400
    Abstract: Embodiments of the invention are directed to a system and method for linking interactions. The method includes grouping a plurality of customer-agent interactions into a category upon identifying one or more predetermined common characteristics in the customer-agent interactions and linking at least two of said customer-agent interactions to form a chain of interactions upon identifying a condition that matches a predetermined rule defining the chain.
    Type: Application
    Filed: June 16, 2009
    Publication date: December 16, 2010
    Inventors: David GEFFEN, Offer HASSIDI, Yoav FREIBERGER
  • SESSION BOARD CONTROLLER BASED POST CALL ROUTING FOR CUSTOMER FEEDBACK APPLICATION
    Publication number: 20090290701
    Abstract: Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application.
    Type: Application
    Filed: May 22, 2008
    Publication date: November 26, 2009
    Inventors: Leon PORTMAN, Shay WEISS, Hadas LIBERMAN BEN-AMI, Uzi BARUCH, Beeri MART, Offer HASSIDI, Omri HAYNER
  • Method and system for automatic quality evaluation
    Patent number: 7577246
    Abstract: A method and apparatus for automatic quality evaluation of an activity related to an organization, such as an agent of an organization which interacts with a calling party, a product, a campaign or the like, based on any combination of one or more of the following: the interaction itself and particularly its vocal part; meta data related to the call, to the call parties or to the environment; information extracted from the call or general information. The method may be activated off-line or on-line, in which case all alert can be generated for one or more calls.
    Type: Grant
    Filed: December 20, 2006
    Date of Patent: August 18, 2009
    Assignee: Nice Systems Ltd.
    Inventors: Yizhak Idan, Moshe Wasserblat, Offer Hassidi
  • METHOD AND SYSTEM FOR AUTOMATIC QUALITY EVALUATION
    Publication number: 20080152122
    Abstract: A method and apparatus for automatic quality evaluation of an activity related to an organization, such as an agent of an organization which interacts with a calling party, a product, a campaign or the like, based on any combination of one or more of the following: the interaction itself and particularly its vocal part; meta data related to the call, to the call parties or to the environment; information extracted from the call or general information. The method may be activated off-line or on-line, in which case all alert can be generated for one or more calls.
    Type: Application
    Filed: December 20, 2006
    Publication date: June 26, 2008
    Applicant: NICE SYSTEMS LTD.
    Inventors: Yizhak Idan, Moshe Wasserblat, Offer Hassidi