Patents by Inventor Oleg Saushkin

Oleg Saushkin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System for routing interactions using bio-performance attributes of persons as dynamic input
    Patent number: 8340274
    Abstract: A system for routing an interaction has a queue for staging the interaction, a router running a routing strategy for routing the interaction, and a number of object models maintained for a number of agents, the object models defining one or more agent skills, the values of the object models dynamically affected by real-time bio-metrics of the agents obtained through ongoing monitoring of voice and input actions of the agents. The routing strategy routes the interaction based on comparison of the dynamically-affected skill values of the agents, as evidenced in the object models.
    Type: Grant
    Filed: December 22, 2008
    Date of Patent: December 25, 2012
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventor: Oleg Saushkin
  • System for Routing Interactions Using Bio-Performance Attributes of Persons as Dynamic Input
    Publication number: 20100158238
    Abstract: A system for routing an interaction has a queue for staging the interaction, a router running a routing strategy for routing the interaction, and a number of object models maintained for a number of agents, the object models defining one or more agent skills, the values of the object models dynamically affected by real-time bio-metrics of the agents obtained through ongoing monitoring of voice and input actions of the agents. The routing strategy routes the interaction based on comparison of the dynamically-affected skill values of the agents, as evidenced in the object models.
    Type: Application
    Filed: December 22, 2008
    Publication date: June 24, 2010
    Inventor: Oleg Saushkin