Patents by Inventor Oleg Turovski

Oleg Turovski has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for determining and using multiple object states in a computer telephony integration system
    Patent number: 6055308
    Abstract: A method for a reporting application to flexibly report the status of an entity in a call center to a requesting application is provided. The entity could be in one or more states. Examples of an entity are a directory number, an agent, a group, a routing point, and an agent place. The requesting application sets the priority of these states belonging to the entity by sending a status priority table to the reporting application. The reporting application reports the status based on the active states of the entity and the priority table. As an example, the reported status could be the active state having the highest priority in the table. This state is reported back to the requesting application. Because different requesting applications could present different priority tables, the reporting application could report different states for the same entity.
    Type: Grant
    Filed: November 20, 1997
    Date of Patent: April 25, 2000
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Alec Miloslavsky, Oleg Turovski
  • Method and system for determining and using multiple object states in a computer telephony integration system
    Patent number: 5933492
    Abstract: A method for a reporting application to flexibly report the status of an entity in a call center to a requesting application is provided. The entity could be in one or more states. Examples of an entity are a directory number, an agent, a group, a routing point, and an agent place. The requesting application sets the priority of these states belonging to the entity by sending a status priority table to the reporting application. The reporting application reports the status based on the active states of the entity and the priority table. As an example, the reported status could be the active state having the highest priority in the table. This state is reported back to the requesting application. Because different requesting applications could present different priority tables, the reporting application could report different states for the same entity.
    Type: Grant
    Filed: January 21, 1997
    Date of Patent: August 3, 1999
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventor: Oleg Turovski