Abstract: A method and program product includes capturing at least one image of an operations display of at least one peripheral device. The operations display at least presents information associated with a status encountered by the at least one peripheral device. The at least one image is communicated to at least one computing system. The at least one computing system is at least configured for processing the at least one image for extracting features of the at least one peripheral device, determining a model of the at least one peripheral from the extracted features, determining at least a status encountered by the peripheral device from the extracted features, and creating a resolution to the encountered status. The resolution to the encountered status is received from the at least one computing system and displayed.

Abstract: A method to diagnosis an electro-mechanical part on an image forming device comprises: determining an incident count for a first time interval for the electro-mechanical part; determining if the incident count for the first time interval exceeds a first threshold level; marking the incident count as a high rate if the incident count exceeds the first threshold level; marking the incident count as a low rate if the incident count is more than 0 but equal to or less than the first threshold level; marking the incident count as a zero rate if the incident count is equal to 0; monitoring the electro-mechanical part for a second time interval, wherein the second time interval is a plurality of first time intervals; cumulating a number of first time intervals with the low rate during the second time intervals; and marking the electro-mechanical part as needing to be one of repaired or serviced when the number of first time intervals with the low rate during the second time intervals exceeds a second threshold level

Abstract: A method of generating a status report from an image forming device comprises: recording an error notification in real time from the image forming device; analyzing the error notification received, wherein analyzing the error notification comprises: detecting a sequential pattern in the recorded error notification; and analyzing the sequential pattern detected; sending a request to the image forming device for a first status report if the sequential pattern detected in the error notification matches one of pre-stored sequential patterns corresponding to an error for which the first status report is requested; receiving the first status report using bidirectional communication protocols; analyzing data in the first status report; diagnosing the image forming device based on the data analyzed; and generating an action request.

Abstract: A method to diagnosis an electro-mechanical part on an image forming device comprises: determining an incident count for a first time interval for the electro-mechanical part; determining if the incident count for the first time interval exceeds a first threshold level; marking the incident count as a high rate if the incident count exceeds the first threshold level; marking the incident count as a low rate if the incident count is more than 0 but equal to or less than the first threshold level; marking the incident count as a zero rate if the incident count is equal to 0; monitoring the electro-mechanical part for a second time interval, wherein the second time interval is a plurality of first time intervals; cumulating a number of first time intervals with the low rate during the second time intervals; and marking the electro-mechanical part as needing to be one of repaired or serviced when the number of first time intervals with the low rate during the second time intervals exceeds a second threshold level

Abstract: A method of generating a status report from an image forming device comprises: recording an error notification in real time from the image forming device; analyzing the error notification received, wherein analyzing the error notification comprises: detecting a sequential pattern in the recorded error notification; and analyzing the sequential pattern detected; sending a request to the image forming device for a first status report if the sequential pattern detected in the error notification matches one of pre-stored sequential patterns corresponding to an error for which the first status report is requested; receiving the first status report using bidirectional communication protocols; analyzing data in the first status report; diagnosing the image forming device based on the data analyzed; and generating an action request.

Abstract: The present disclosure is directed to a method for generating a visual display of metrics for one or more peripheral devices. The method involves receiving a plurality of data values indicative of a particular metric. The method also involves determining an average value of the plurality of data values and a ratio between the average value and a particular data value. The method further involves generating a bar graph with at least a first bar representative of the average value and a second bar representative of the particular data value. Additionally, the method involves modifying a longer bar of the first bar and the second bar based on a quotient between the average value and the particular data value based on the ratio being greater than or equal to a threshold ratio. The method also involves causing a display device to display the bar graph.

Abstract: A method of diagnosing a printer's status using an encoded image printed and/or displayed by the printer. The printer can produce an encoded image, such as a barcode, that indicates status values in one or more categories. A client device with a camera, such as a smartphone, can take a picture of the encoded image and transmit it to a printer status server. The printer status server can analyze the status values encoded in the encoded image to diagnose problems with the printer, and can return applicable user instructions indicating how to fix and/or prevent the problems.

Abstract: Example systems and related methods may relate to controlling a printing device remotely during real-time communication session. Namely, a system may include a first server and a second server. The first server may include an application configured to provide a user interface. The second server may be configured to communicate with the first server and a plurality of printer devices according to a data transport protocol. A request that includes a printer device identifier may be received by a controller. Based on the printer device identifier, a target printer device may be determined from the plurality of printer devices. A communication session may be established between the first server, the second server, and the target printer device. The communication session is configured according to the data transport protocol. The controller may be configured to control the target printer device based on the communication session.

Abstract: A method of diagnosing a printer's status using an encoded image printed and/or displayed by the printer. The printer can produce an encoded image, such as a barcode, that indicates status values in one or more categories. A client device with a camera, such as a smartphone, can take a picture of the encoded image and transmit it to a printer status server. The printer status server can analyze the status values encoded in the encoded image to diagnose problems with the printer, and can return applicable user instructions indicating how to fix and/or prevent the problems.

Abstract: Example systems and methods may relate to controlling a printing device. Specifically, systems may include a processing device and a printing device. The processing device may be configured to determine an image corresponding to a command for performing maintenance on a printing device. Such a command may include a command to restart device, clean memory, or set sleep mode, for example. The processing device may also render the image on a portable medium. The printing device may read the image using a scanner or other reading device. The printing device may then determine that a command corresponds to the image read. The printing device may then execute the command that corresponds to the image read.

Abstract: The present disclosure is directed to a method for generating a visual display of metrics for one or more peripheral devices. The method involves receiving a plurality of data values indicative of a particular metric. The method also involves determining an average value of the plurality of data values and a ratio between the average value and a particular data value. The method further involves generating a bar graph with at least a first bar representative of the average value and a second bar representative of the particular data value. Additionally, the method involves modifying a longer bar of the first bar and the second bar based on a quotient between the average value and the particular data value based on the ratio being greater than or equal to a threshold ratio. The method also involves causing a display device to display the bar graph.

Abstract: Systems and methods for identifying the health status of one or more printing devices are provided. An example method can involve determining one or more printing-device error parameters. The method may also involve determining one or more error intervals based on the one or more printing-device error parameters. The method may also involve generating an error frequency code based on the determined error intervals. Still further, the method may involve determining a health value based on the error frequency code. The method yet further includes performing a managing action based on the determined health value.

Abstract: A method and program product includes capturing at least one image of an operations display of at least one peripheral device. The operations display at least presents information associated with a status encountered by the at least one peripheral device. The at least one image is communicated to at least one computing system. The at least one computing system is at least configured for processing the at least one image for extracting features of the at least one peripheral device, determining a model of the at least one peripheral from the extracted features, determining at least a status encountered by the peripheral device from the extracted features, and creating a resolution to the encountered status. The resolution to the encountered status is received from the at least one computing system and displayed.

Abstract: A system includes a processor; a known customer preferences unit configured to request at least one particular known customer preference of a particular customer; a linking system configured to attempt, when at least one particular known customer preference is available, to identify a link between one or more of the at least one particular known customer preference of the particular customer and a modifiable device configuration setting of the particular image forming device, and further configured to set, when a link is identified between the one or more of the at least one particular known customer preference of the particular customer and the modifiable device configuration setting, the modifiable device configuration setting in accordance with the one or more of the at least one particular known customer preference of the particular customer; and a device controller configured to, before providing the particular image forming device to the particular customer, upload the modifiable device configuration se

Abstract: Systems and methods for identifying problematic printers are provided. An example method can involve determining a time interval for a printing device. The method may also involve determining a number of pages printed by the printing device during the time interval. The method may also involve determining a number of printing-device errors that occur on the printing device during the time interval. Still further, the method may involve determining one or more coefficients of a Markov chain based on the number of pages printed by the printing device during the time interval and the number of printing-device errors that occur on the printing device during the time interval. The method yet further includes, based on the determined coefficients of the Markov chain, determining an operational status of the printing device.

Abstract: The present disclosure is directed to a printing device, a system, and a method. The printing device according to one embodiment includes a chassis substantially housing a sheet feeder, a sheet conveyor, and a print applicator; a microphone externally mounted to the chassis for converting audio signals sensed by the microphone external to the printing device to a raw analog electrical signal; an analog low-pass filter for filtering out high frequency harmonics from the raw analog electrical signal to result in a filtered electrical signal; a controller comprising an analog-to-digital port, a processor, and a memory. The controller receives the filtered electrical signal at the analog-to-digital port and samples the filtered electrical signal at a sample rate of at least twice a bandwidth of the filtered analog electrical signal to result in a sampled signal clip. The controller determines a time duration of a portion of the sampled signal clip associated with a print cycle event.

Abstract: Example systems and related methods may relate to a way to efficiently incorporate authentication to cloud-based review and approval processes. In an example embodiment, a workflow service operating on a network may send a request for document approval to a mobile computing device. The request may correspond to a document. The mobile computing device may be configured to display a graphical identifier that relates to the document for review. The graphical identifier may be scanned via a multi-function printer (MFP) device, which may send an authentication query to the workflow service. The workflow service may determine an authenticated user based on the authentication query and provide a printable version of the document. The MFP may thereafter print the document for a user's signature. After signature, the signed document may be scanned in at the MFP and uploaded to the workflow service.

Abstract: Systems and methods for identifying the health status of one or more printing devices are provided. An example method can involve determining one or more printing-device error parameters. The method may also involve determining one or more error intervals based on the one or more printing-device error parameters. The method may also involve generating an error frequency code based on the determined error intervals. Still further, the method may involve determining a health value based on the error frequency code. The method yet further includes performing a managing action based on the determined health value.

Abstract: Systems and methods for identifying problematic printers are provided. An example method can involve determining a time interval for a printing device. The method may also involve determining a number of pages printed by the printing device during the time interval. The method may also involve determining a number of printing-device errors that occur on the printing device during the time interval. Still further, the method may involve determining one or more coefficients of a Markov chain based on the number of pages printed by the printing device during the time interval and the number of printing-device errors that occur on the printing device during the time interval. The method yet further includes, based on the determined coefficients of the Markov chain, determining an operational status of the printing device.

Abstract: Example systems and related methods may relate to a way to efficiently incorporate authentication to cloud-based review and approval processes. In an example embodiment, a workflow service operating on a network may send a request for document approval to a mobile computing device. The request may correspond to a document. The mobile computing device may be configured to display a graphical identifier that relates to the document for review. The graphical identifier may be scanned via a multi-function printer (MFP) device, which may send an authentication query to the workflow service. The workflow service may determine an authenticated user based on the authentication query and provide a printable version of the document. The MFP may thereafter print the document for a user's signature. After signature, the signed document may be scanned in at the MFP and uploaded to the workflow service.