Patents by Inventor Omkar Mozar

Omkar Mozar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods to terminate an active communication
    Patent number: 11418646
    Abstract: Contact centers often provide a restricted amount of time for agents to perform post-call activities, including identifying and selecting a relevant completion code from a large set of codes. Providing automated systems and methods to identify the relevant code or codes can present a limited number of the codes (e.g., quick release codes) to the agent and/or automatically enter the completion code. When the quick release code is entered, the record of the call is then updated with the code and the communication is terminated as a single step.
    Type: Grant
    Filed: January 25, 2021
    Date of Patent: August 16, 2022
    Assignee: Avaya Management L.P.
    Inventors: Vikram Gupta, Prashant Jawale, Omkar Mozar
  • SYSTEMS AND METHODS TO TERMINATE AN ACTIVE COMMUNICATION
    Publication number: 20220239774
    Abstract: Contact centers often provide a restricted amount of time for agents to perform post-call activities, including identifying and selecting a relevant completion code from a large set of codes. Providing automated systems and methods to identify the relevant code or codes can present a limited number of the codes (e.g., quick release codes) to the agent and/or automatically enter the completion code. When the quick release code is entered, the record of the call is then updated with the code and the communication is terminated as a single step.
    Type: Application
    Filed: January 25, 2021
    Publication date: July 28, 2022
    Inventors: Vikram Gupta, Prashant Jawale, Omkar Mozar