Abstract: A method and system of managing fixed line network elements. Data from disparate sources is received by a processing layer of a monitoring server via a wireline communication network. The intelligence layer determines whether a first node from the disparate nodes is new or pre-existing. Based on a determination by the intelligence layer whether a node is new or pre-existing, different static rules are applied to the received data from the first node. Contextual information is retrieved from the measurements megastore related to the first node. A root cause of a malfunction of the first node is determined. A notification is generated based on the root cause of the malfunction.

Abstract: A method and system of creating an alert for a monitored network system. Key performance indicators (KPI's) of a plurality of components of a monitored network system are displayed on a user interface. A selection of one or more components of the plurality of components related to a malfunction is received. A present status and/or a pattern of performance of the one or more selected components is extracted. A preliminary alert is created based on the at least one of (i) the present status and (ii) the pattern of performance of the one or more selected components. Historical data related to the one or more selected components is retrieved. The preliminary alert is trained based on at least some of the retrieved historical scenarios. The preliminary alert is promoted to a primary alert upon training the preliminary to a confidence level that is above a predetermined threshold.

Abstract: Described herein are one or more self-organizing network (SON) components configured to determine QoS factors associated with QoS classes for a node of a telecommunication network based at least in part on performance metrics, network configuration, or network fault information. The one or more SON components may receive the performance metrics, network configuration, or network fault information from the node, and the performance metrics, network configuration, or network fault information may be associated with communication of traffic of the QoS classes by the node. Upon determining the QoS factors, the one or more SON components may transmit indications of the QoS factors to the node.

Abstract: Described herein is a self-organizing network (SON) configured to receive information indicating that access network equipment is experiencing a power outage. In response, the SON determines at least one of a time since the power outage, a present configuration of the access network equipment, a characteristic of the access network equipment, or a value of a performance indicator associated with the access network equipment. The SON then generates an updated configuration of the access network equipment based at least in part on the at least one of the time since the power outage, the present configuration of the access network equipment, the characteristic of the access network equipment, or the value of the performance indicator. Further, the SON then provides the updated configuration to the access network equipment.

Abstract: A communication cell may receive a request to establish a communication session for delivery to a core network of carrier network, the request originating from a user device connected to the communication cell. A lookup table stored in the communication cell is populated with an association of a session identifier assigned to the communication session and a caller identifier of the user device. The request is placed into an uplink buffer portion of the communication cell that is set aside for the user device. The request is encoded into one or more physical resource blocks reserved for the communication cell by a macrocell, the physical resource blocks being a part of a wireless in-band backhaul between the communication cell and the macrocell. The one or more physical resource blocks that include the request from the communication cell are then transmitted to the macrocell for delivery to the core network.

Abstract: Described herein are one or more self-organizing network (SON) tools configured to receive indicia that an event affecting usage of telecommunication service will occur at a specific location and at a specific time. Based at least in part on information about the event, the one or more SON tools determine one or more configuration changes to apply to telecommunication infrastructure. The one or more SON tools then apply the one or more configuration changes to the telecommunication infrastructure at the specific location and at the specific time.

Abstract: Techniques are described herein for receiving, by node of a telecommunication service provider, a network data packet from one of an application client of a telecommunication device and an application server. The node may then retrieve application information from a header of the network data packet and apply the application information to adapt radio delivery. Alternatively or additionally, the node may then insert radio information into the header of the network data packet in place of the application information. After performing the inserting or the retrieving, the node may transmit the network data packet to the other of the application client and the application server.

Abstract: Methods and systems are described herein for adaptively adjusting the power level of a wireless transceiver and a cellular transceiver in a telecommunications device to correspond to the usage and data throughput of the device. The device can also dynamically enter different modes of operation based at least in part on network activity data usage on a wireless data network provided by the telecommunications device. By controlling the power levels, the power usage of the device can be reduced in order to increase efficiency of battery usage.

Abstract: Machine-learning based geolocation techniques may be used to provide the geolocations of user devices and determine the locations of hotspot areas. A coarse geolocation of a user device may be determined based on the wireless communication network usage information of the user device. Device data that includes the coarse geolocation of the use device may be inputted into a trained geolocation model of a machine learning algorithm. A refined geolocation of the user device that is more accurate than the coarse geolocation of the user device may be determined by using the machine learning algorithm to process the device data via the trained geolocation model. The refined geolocation of the user device may be further stored in a data store.

Abstract: A method and system of managing fixed line network elements. Data from disparate sources is received by a processing layer of a monitoring server via a wireline communication network. The intelligence layer determines whether a first node from the disparate nodes is new or pre-existing. Based on a determination by the intelligence layer whether a node is new or pre-existing, different static rules are applied to the received data from the first node. Contextual information is retrieved from the measurements megastore related to the first node. A root cause of a malfunction of the first node is determined. A notification is generated based on the root cause of the malfunction.

Abstract: An analytic application may provide analysis of performance data for a wireless carrier network to determine root causes of issues. Performance data for network components of the wireless carrier network and device components of user devices that use the network may be obtained. The performance data is processed by aggregating multiple datasets of the performance data into aggregated performance data according to one or more grouping parameters or converge a plurality of datasets of the performance data into converged performance data according to a unitary storage schema. Analysis may be performed on the aggregated performance data or the converged performance data to detect an issue affecting the wireless carrier network or to generate a solution to the issue. The aggregate performance data and the converged performance data may include non-real time data or real time data. Accordingly, the issue or the solution to the issue may be provided for presentation.

Abstract: Techniques for automatically identifying a user support issue from electronic communications and associating the issue with an appropriate category of user support issue are described. After an issue is identified and assigned to a category, information related to the issue is automatically routed to an entity—such as a person, group, or system —that is trained or otherwise equipped to deal with issues associated with the category. The electronic communications can be emails, texts, voicemails, social media posts, etc. Voicemail communications may be converted to text prior to processing.

Abstract: A performance management engine may be implemented to continuously detecting entity performance issues. The performance management engine may calculate one or more key performance indicators (KPIs) that measure performance of an entity. The performance management engine may further receive one or more additional sources of data regarding the entity via a data management platform that interfaces with multiple data sources. The performance management engine may aggregate the KPIs and the one or more additional sources of data into datasets according to one or more grouping parameters. The data in one or more datasets may be analyzed by the performance management engine to generate one or more comprehensive performance indicators. The comprehensive performance indicators are then provided for display on a user device. Each KPI or comprehensive performance indicator measures performance of a device, a component, a node, or a service of the entity.

Abstract: A communication analytics engine that executes in conjunction with a data collection platform may provide a unified and scalable solution for call data aggregation and processing. A data collection platform may establish a communication connection with a wireless carrier network. The data collection platform may collect call data of multiple user devices via the communication connection, in which the multiple user devices may use the wireless carrier network to initiate and receive calls to one or more additional devices. The data collection platform may convert the call data into a format that is readable by the communication analytics engine. The communication analytics engine may analyze the call data to generate analytic results that includes one or more key performance indicators (KPIs).

Abstract: Communications systems and methods with an evolved packet-switched core network architecture to enable voice services on second- and third-generation wireless access networks. The systems and methods permit unmodified 2G and 3G mobile devices to conduct voice calls using conventional circuit-switched user-plane and control-plane protocols at the air interface while the voice calls are switched at the back-end using a packet-switched core network. The system may include a translation module at a controller component that is configured to provide both user-plane and control-plane translation functions between an unmodified 2G/3G mobile device that utilizes circuit-switched protocols for a voice call and the packet-switched core network that utilizes packet-switched protocols to switch the voice call.

Abstract: Described herein are techniques preparing a wireless backhaul among cellular access points. The cellular access points may obtain either (i) locations of themselves and other devices or (ii) instructions for adjusting position of wireless transceivers of the cellular access points. Based at least in part on the locations or instructions, the cellular access points may adjust positions of the wireless transceivers and initiate wireless connections via the wireless transceivers. The cellular access points may receive the locations or instructions from a server of the telecommunication network, which may determine pairs of the cellular access points based at least in part on the locations of the cellular access points.

Abstract: A self-organizing network (SON) with an application programming interface (API) common to multiple SON tools is described herein. Through the API, a SON tool may receive one more performance indicators associated with network information. The SON tool may then generate an updated network configuration based at least in part on the one or more performance indicators and provide, though the API, the updated network configuration to configure one or more network components. The SON tool, and other SON tools, may be executed by an SON automation engine, the SON automation engine and the API enabling additional SON tools to be added to the SON.

Abstract: Techniques are described herein for receiving, by node of a telecommunication service provider, a network data packet from one of an application client of a telecommunication device and an application server. The node may then retrieve application information from a header of the network data packet and apply the application information to adapt radio delivery. Alternatively or additionally, the node may then insert radio information into the header of the network data packet in place of the application information. After performing the inserting or the retrieving, the node may transmit the network data packet to the other of the application client and the application server.

Abstract: Integrated application development and deployment may speed up application development. The continuous integration component of a software development engine may generate a completed version of a deployment project in a development environment by at least generating an updated version of a first project element concurrently with integrating an initial version of the first project element with an initial version of a second project element. The updated version of the first project element is then integrated with the initial version of the second project element to generate the completed version. An orchestration component may configure a production environment to execute a production image that is a copy of a development image that is created from the completed version, in which the production environment is mirrored by the development environment. The continuous integration tool may also include an automatic deployment component that deploys the production image into the production environment for execution.

Abstract: Techniques to optimize quality of service and quality of user experience for multi-media mobile applications are described. A traffic detection component detects the video and audio data components of a video call. Detection may be via a modified traffic detection component or via a software quality of service component exposing traffic detection component functionality to a multi-media application via an application programming interface. Based on available bandwidth for a session of the multi-media application and heuristics, video and audio data components may be placed in different contexts with different priorities. In the specific case of a video call, the video and audio data components are each associated with a quality of user experience threshold, which when available bandwidth fails to meet those thresholds, an optimizing heuristic to trigger the traffic detection component to change contexts and priorities of the video and audio data components.