Patents by Inventor Pamela Nice

Pamela Nice has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Agent detector, with optional agent recognition and log-in capabilities, and optional portable call history storage
    Patent number: 7680263
    Abstract: A system for accurately detecting the unavailability of a call center agent that uses one or more agent sensors provided in the area of the agent's desk or station that are triggered when the agent moves into or out of the physical area in which he or she can answer calls. The agent sensor may be an external hardware peripheral device which communicates with a call center software application. The agent sensor operates to notify the call center application when an associated agent leaves their desk, so that the call center application can make that agent unavailable to receive calls as a result. When the agent returns, another signal may be sent from the sensor to the call center application indicating that the agent is again available to receive calls.
    Type: Grant
    Filed: July 29, 2004
    Date of Patent: March 16, 2010
    Assignee: Nortel Networks Limited
    Inventors: Pamela Nice, Paul Martin, Randy Locke, Jason Bartal, John Melbourn, Gordon Galletti
  • Agent detector, with optional agent recognition and log-in capabilities, and optional portable call history storage
    Publication number: 20060023865
    Abstract: A system for accurately detecting the unavailability of a call center agent that uses one or more agent sensors provided in the area of the agent's desk or station that are triggered when the agent moves into or out of the physical area in which he or she can answer calls. The agent sensor may be an external hardware peripheral device which communicates with a call center software application. The agent sensor operates to notify the call center application when an associated agent leaves their desk, so that the call center application can make that agent unavailable to receive calls as a result. When the agent returns, another signal may be sent from the sensor to the call center application indicating that the agent is again available to receive calls.
    Type: Application
    Filed: July 29, 2004
    Publication date: February 2, 2006
    Inventors: Pamela Nice, Paul Martin, John Melbourn, Gordon Galletti, Randy Locke, Jason Batai