Patents by Inventor Patricia Foley
Patricia Foley has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11093880Abstract: A method and system for determining work ticket priority is provided. The method includes enabling a work ticket for a work assignment associated with an entity. The work ticket is assigned an initial priority value. Relevant data from multiple sources is associated with the work ticket and an updated priority value is requested. In response, multiple priority scores for the work ticket with respect to additional work tickets are published to an enterprise service bus (ESB) and an aggregate score for work ticket is calculated from the multiple priority scores.Type: GrantFiled: January 8, 2020Date of Patent: August 17, 2021Assignee: International Business Machines CorporationInventors: Eric M. Anderson, Robert A. Davis, Christopher J. Dawson, Patricia Foley
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Publication number: 20200143307Abstract: A method and system for determining work ticket priority is provided. The method includes enabling a work ticket for a work assignment associated with an entity. The work ticket is assigned an initial priority value. Relevant data from multiple sources is associated with the work ticket and an updated priority value is requested. In response, multiple priority scores for the work ticket with respect to additional work tickets are published to an enterprise service bus (ESB) and an aggregate score for work ticket is calculated from the multiple priority scores.Type: ApplicationFiled: January 8, 2020Publication date: May 7, 2020Inventors: Eric M. Anderson, Robert A. Davis, Christopher J. Dawson, Patricia Foley
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Patent number: 10552777Abstract: A method and system for determining work ticket priority is provided. The method includes enabling a work ticket for a work assignment associated with an entity. The work ticket is assigned an initial priority value. Relevant data from multiple sources is associated with the work ticket and an updated priority value is requested. In response, multiple priority scores for the work ticket with respect to additional work tickets are published to an enterprise service bus (ESB) and an aggregate score for work ticket is calculated from the multiple priority scores.Type: GrantFiled: November 20, 2014Date of Patent: February 4, 2020Assignee: International Business Machines CorporationInventors: Eric M. Anderson, Robert A. Davis, Christopher J. Dawson, Patricia Foley
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Patent number: 10387241Abstract: A computer-implemented embodiment heals an information technology (IT) system. A cognitive computing hardware system receives an error history log that describes a history of past errors that have occurred in the IT system. The cognitive computing hardware system receives a listing of alternative IT systems that have been predetermined to have a same functionality as the IT system and that have a history of experiencing one or more errors currently being detected in the IT system. The cognitive computing hardware system receives a record of real-time events, which are external to the IT system and which impact a performance of the alternative IT systems. The cognitive computing hardware system generates a prioritized set of solutions to overcome the one or more errors currently being detected in the IT system, based on the error history log, the listing of alternative IT systems, and the record of real-time events.Type: GrantFiled: April 3, 2017Date of Patent: August 20, 2019Assignee: International Business Machines CorporationInventors: Eric M. Anderson, Robert A. Davis, Christopher J. Dawson, Patricia Foley
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Publication number: 20170206128Abstract: A computer-implemented embodiment heals an information technology (IT) system. A cognitive computing hardware system receives an error history log that describes a history of past errors that have occurred in the IT system. The cognitive computing hardware system receives a listing of alternative IT systems that have been predetermined to have a same functionality as the IT system and that have a history of experiencing one or more errors currently being detected in the IT system. The cognitive computing hardware system receives a record of real-time events, which are external to the IT system and which impact a performance of the alternative IT systems. The cognitive computing hardware system generates a prioritized set of solutions to overcome the one or more errors currently being detected in the IT system, based on the error history log, the listing of alternative IT systems, and the record of real-time events.Type: ApplicationFiled: April 3, 2017Publication date: July 20, 2017Inventors: ERIC M. ANDERSON, ROBERT A. DAVIS, CHRISTOPHER J. DAWSON, PATRICIA FOLEY
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Patent number: 9690644Abstract: A cognitive computing hardware system receives an error log from an IT system. The error log comprises a record of errors currently being detected by sensors in the IT system. The cognitive computing hardware system receives an error history log, which describes a history of past errors that have occurred in the IT system. The cognitive computing hardware system receives a listing of alternative IT systems that have been predetermined to have a same functionality as the IT system that is currently experiencing the errors. The cognitive computing hardware system receives a record of real-time events that are external to the IT system, and generates a prioritized set of solutions to heal the IT system, based on the error history log, the listing of alternative IT systems, and the record of real-time events. The cognitive computing hardware system transmits a highest prioritized solution to the IT system.Type: GrantFiled: November 6, 2014Date of Patent: June 27, 2017Assignee: International Business Machines CorporationInventors: Eric M. Anderson, Robert A. Davis, Christopher J. Dawson, Patricia Foley
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Publication number: 20160148143Abstract: A method and system for determining work ticket priority is provided. The method includes enabling a work ticket for a work assignment associated with an entity. The work ticket is assigned an initial priority value. Relevant data from multiple sources is associated with the work ticket and an updated priority value is requested. In response, multiple priority scores for the work ticket with respect to additional work tickets are published to an enterprise service bus (ESB) and an aggregate score for work ticket is calculated from the multiple priority scores.Type: ApplicationFiled: November 20, 2014Publication date: May 26, 2016Inventors: Eric M. Anderson, Robert A. Davis, Christopher J. Dawson, Patricia Foley
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Publication number: 20160132372Abstract: A cognitive computing hardware system receives an error log from an IT system. The error log comprises a record of errors currently being detected by sensors in the IT system. The cognitive computing hardware system receives an error history log, which describes a history of past errors that have occurred in the IT system. The cognitive computing hardware system receives a listing of alternative IT systems that have been predetermined to have a same functionality as the IT system that is currently experiencing the errors. The cognitive computing hardware system receives a record of real-time events that are external to the IT system, and generates a prioritized set of solutions to heal the IT system, based on the error history log, the listing of alternative IT systems, and the record of real-time events. The cognitive computing hardware system transmits a highest prioritized solution to the IT system.Type: ApplicationFiled: November 6, 2014Publication date: May 12, 2016Inventors: Eric M. Anderson, Robert A. Davis, Christopher J. Dawson, Patricia Foley