Abstract: Navigation of multiple information item hierarchies within a same application display pane or view is provided. Information items may be displayed in a customized collection of information items, for example, a “favorites” collection, that may be assembled from a variety of content sources and that may be persisted across a variety of information item views.

Abstract: A system and method for transmitting telephony messages that includes transmitting a first outgoing telephony message through a first channel using a first routing option selected from a plurality of routing options; receiving a message delivery report through at least a second channel; updating message routing data in response to the message delivery report; selecting a second routing option for at least a second outgoing message, the second routing option selected from the plurality of routing options prioritized by the updated message routing data; and transmitting a second outgoing telephony message through the first channel using the selected second routing option.

Abstract: A system and method that includes receiving a communication request of an account, the communication request including communication properties; identifying at least two routing options of a route priority list, the routing options capable of completing the communication request and identified according to a priority heuristic; generating a communication cost from the communication properties; and upon receipt of the routing response and the communication cost response, executing a communication with a routing option of the routing priority list and committing a cost of the communication to the account.

Abstract: Feedback via an input device associated with an interaction with a point of interest (POI) and scribble recognition is provided. When using an input device to navigate a GUI, various POIs may be determined as elements beneficial for a user to notice, pay attention to, or avoid. When an input is received that may be associated with a POI, feedback may be provided. Feedback may include haptic, visual, or audible feedback. Scribble recognition may also be provided. When using an input device (e.g., digital pen), a user may “scribble” in a margin to test pen attributes. Upon recognizing a scribble, alternative pen attributes may be presented in a contextual menu. In addition, the scribble may be automatically erased upon selection of a pen attribute or upon receiving input in another area of the UI or alternatively, feedback may be provided prior to erasure of the scribble input.

Abstract: A system and method for transmitting telephony messages that includes transmitting a first outgoing telephony message through a first channel using a first routing option selected from a plurality of routing options; receiving a message delivery report through at least a second channel; updating message routing data in response to the message delivery report; selecting a second routing option for at least a second outgoing message, the second routing option selected from the plurality of routing options prioritized by the updated message routing data; and transmitting a second outgoing telephony message through the first channel using the selected second routing option.

Abstract: Embodiments provide integrated control features that can be used to effectively manage and configure data structure information. In an embodiment, a system includes a web-based application that includes an integrated header control interface having a number of dynamic control sections or zones. In one embodiment, a method provides an integrated header control interface that includes dynamic control section that can be used to select, drag and/or drop, resize, sort data, filter data, and/or manage other aspects of a column-based and/or row-based data structure. Other embodiments are included and available.