Patents by Inventor Patrick R. McFarlane

Patrick R. McFarlane has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and systems for dynamically suggesting answers to questions submitted to a portal of an online service
    Patent number: 8595207
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for dynamically suggesting answers to questions submitted to a portal of an online service. These mechanisms and methods for dynamically suggesting answers to questions submitted to a portal of an online service can enable embodiments to provide help document suggestions with limited user input. The ability of embodiments to provide help document search term suggestions with limited user input can enable users to quickly and efficiently find useful help documents.
    Type: Grant
    Filed: May 19, 2011
    Date of Patent: November 26, 2013
    Assignee: Salesforce.com
    Inventors: Patrick R. McFarlane, Ganesh Mathrubootham, Suchun Yang