Abstract: The present invention is directed to a system which routes incoming electronic messages or query messages in a forum or bulletin board environment to subject matter experts for resolution. The present invention includes steps or an apparatus for processing information configured to: receive the query message, correlate information contained in the query message with subject matters, route the electronic messages containing correlated data to the subject matter expert and posting query messages on an electronic bulletin board.

Abstract: An apparatus and method to connect experts to communications in topic areas of interest to the experts. One embodiment of the invention involves a method to connect an expert to a question or document in a topic area of interest to the expert. The method includes determining a topic area that the question or document could be classified under; searching an expert profile database to find a matching expert who would want to be notified about the question or document; and creating and sending or displaying a message to the matching expert concerning the question or document. A second embodiment of the invention involves a data processing system to connect an expert to a question or document in a topic area of interest to the expert.