Abstract: The invention provides a system and method for remotely diagnosing and repairing a plurality of Automatic Data Collection (“ADC”) device platforms. A remote service technician utilizes a computing system having browsing software that communicates with a network of ADC platform devices. Diagnostic queries for particular ADC devices may be retrieved by the browsing software from a diagnostic server that sends Hypertext Mark-Up Language (“HTML”) documents, Dynamic Hypertext Mark-Up Language (“DHTML”) documents, and/or Extensible Mark-Up Language (“XML”) documents containing appropriate diagnostic applets. The remote technician sends diagnostic queries to a Simple Network Management Protocol (“SNMP”) master agent at the ADC device platform, and a translator translates the diagnostic queries sent to the ADC device platform into a format suitable for reception by its ADC devices in order to effect anomaly diagnosis and functionality restoration.

Abstract: The invention provides a system and method for remotely diagnosing and repairing a plurality of Automatic Data Collection (“ADC”) device platforms. A remote service technician utilizes a computing system having browsing software that communicates with a network of ADC platform devices. Diagnostic queries for particular ADC devices may be retrieved by the browsing software from a diagnostic server that sends Hypertext Mark-Up Language (“HTML”) documents, Dynamic Hypertext Mark-Up Language (“DHTML”) documents, and/or Extensible Mark-Up Language (“XML”) documents containing appropriate diagnostic applets. The remote technician sends diagnostic queries to a Simple Network Management Protocol (“SNMP”) master agent at the ADC device platform, and a translator translates the diagnostic queries sent to the ADC device platform into a format suitable for reception by its ADC devices in order to effect anomaly diagnosis and functionality restoration.

Abstract: A method and system for intelligently routing data received from an automatic data collection (“ADC”) device in an ADC device platform based on its type. A data routing mechanism operates on the data-receiving side of an ADC data server. After identifying the characteristics of the input data, the data routing mechanism determines the destination for the data based on the characteristics, then routes the data to the selected destination. For some types of data, the selected destination may be an intermediate destination where the data undergoes additional processing before being transmitted to another location, while for other types of data the selected destination may be the application that ultimately processes the data. For example, the data routing mechanism may receive a set of input data, analyze the data to determine that the data is voice data, and then route the data to a speech recognition module that processes voice data.

Abstract: A method and system for receiving a client's instructions with regard to specifying an output mechanism and a data type for data received from an automatic data collection (“ADC”) device on an ADC device platform. The method and system allows client applications to register their ADC data requests in a grid that is referenced during the processing of received ADC data. Clients, residing either on the ADC device platform or on a remote computing system, register with a data transfer mechanism to receive data via a particular output mechanism. Following registration of a client's preferred output mechanism, the data transfer mechanism forwards all data received for the client by the ADC device platform to the client's specified output mechanism. Using the data transfer mechanism, the same set of input data, destined for more than one application, may be simultaneously transmitted over different output mechanisms.