Patents by Inventor Paul Hao
Paul Hao has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240166603Abstract: The present invention includes molecules, composition, and methods for making and using a molecule having the formula: wherein R? is selected from H, methoxy, methoxymethyl, glycosyl, phosphoryl, alkylamine, polyethylene glycol (PEG), or deuterated; X is selected from OH, methoxy, methoxymethyl, O-methoxymethyl, carbonyl, or alcohol; Y is O; and R? is selected from H, butyl, pentyl, hexyl, heptyl, octyl, nonyl, decyl, or dodecyl, that are saturated or unsaturated, PEG, or triphenylphosphate groups; optionally one or both MeO groups are deuterated; and N is N-oxide or N-alkyl.Type: ApplicationFiled: May 23, 2023Publication date: May 23, 2024Inventors: Paul Trippier, Paul Brookes, Xiaoyu Hao
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Patent number: 11960573Abstract: Neural network-based categorization can be improved by incorporating graph neural networks that operate on a graph representing the taxonomy of the categories into which a given input is to be categorized by the neural network based-categorization. The output of a graph neural network, operating on a graph representing the taxonomy of categories, can be combined with the output of a neural network operating upon the input to be categorized, such as through an interaction of multidimensional output data, such as a dot product of output vectors. In such a manner, information conveying the explicit relationships between categories, as defined by the taxonomy, can be incorporated into the categorization. To recapture information, incorporate new information, or reemphasize information a second neural network can also operate upon the input to be categorized, with the output of such a second neural network being merged with the output of the interaction.Type: GrantFiled: November 7, 2022Date of Patent: April 16, 2024Assignee: Microsoft Technology Licensing, LLCInventors: Tianchuan Du, Keng-Hao Chang, Ruofei Zhang, Paul Liu
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Publication number: 20210139171Abstract: Systems are provided for automatically optimizing packaging and dunnage for a group of objects. The systems calculate dimensions for a custom-made packaging template. The dimensions for the custom-made packaging template are adjusted to allow for a specific amount of dunnage. The systems generate a packaging command that causes a packaging-production machine to generate custom-made packaging templates based upon the calculated dimensions for the custom-made packaging template. The systems also generate a dunnage command that causes a dunnage-production machine to generate the specific amount of dunnage.Type: ApplicationFiled: March 16, 2018Publication date: May 13, 2021Inventors: Lukas Hagestedt, Theodore J. Perras, Jean-Marc Slovencik, Hanko Kiessner, Brandon Brooks, Paul Hao
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Patent number: 10528429Abstract: A method is used in managing recovery of file systems. A determination is made during recovery of a file system as to whether information required for recovering the file system is missing. Based on the determination, storage for a slice is provisioned. The slice is updated with the information required for recovering the file system. Recovery of the file system is performed.Type: GrantFiled: March 31, 2014Date of Patent: January 7, 2020Assignee: EMC IP Holding Company LLCInventors: Srinivasa R. Vempati, James O. Owens, Paul Hao Pan, Ye Zhang, William C. Davenport, Jean-Pierre Bono
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Publication number: 20180265228Abstract: Systems are provided for automatically optimizing packaging and dunnage for a group of objects. The systems calculate dimensions for a custom-made packaging template. The dimensions for the custom-made packaging template are adjusted to allow for a specific amount of dunnage. The systems generate a packaging command that causes a packaging-production machine to generate custom-made packaging templates based upon the calculated dimensions for the custom-made packaging template. The systems also generate a dunnage command that causes a dunnage-production machine to generate the specific amount of dunnage.Type: ApplicationFiled: March 15, 2018Publication date: September 20, 2018Inventors: Lukas Hagestedt, Theodore J. Perras, Jean-Marc Slovencik, Hanko Kiessner, Brandon Brooks, Paul Hao
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Patent number: 7792888Abstract: In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.Type: GrantFiled: October 31, 2007Date of Patent: September 7, 2010Assignee: Alorica, Inc.Inventors: Andy Ming Lee, Hsyh-Min Hsu, Paul Hao, Shyh-Tyng Edward Sun, Tracy Tseng
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Patent number: 7792889Abstract: Managing customer and product information over a network using a multi-functional management tool uses a computer which is programmed for generating a customer database including customer records, wherein each customer record tracks a customer. The computer updates the customer database from information received from the customer to add or modify a specific customer record indicating customer contact and product purchase information about the customer. The computer is used for updating the product database from information received from a client to add or modify a specific product record indicating product and inventory information about the product. The information can include a troubleshooting sequence for the specific product and a specific problem. One option during at least one part of said troubleshooting sequence includes at least one part sale option as an upselling operation.Type: GrantFiled: October 31, 2007Date of Patent: September 7, 2010Assignee: Alorica IncInventors: Andy Ming Lee, Hysh-Min Hsu, Paul Hao, Shyh-Tyng Edward Sun, Tracy Tseng, Carrie Renner Edwards, Connie Dentz, Vu Tran, Samuel Jen-Chang Chi
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Patent number: 7707149Abstract: In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.Type: GrantFiled: April 4, 2001Date of Patent: April 27, 2010Assignee: Alorica, IncInventors: Andy Ming Lee, Hsyh-Min Hsu, Paul Hao, Shyh-Tyng Edward Sun, Tracy Tseng
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Patent number: 7464092Abstract: In accordance with the present invention, a method, system, and program for managing the customer (15) and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center (40), repair facility (30), sales force, vendors (55) and warehouse (45) to efficiently coordinate the customer and product management process. By allowing access to a common database (60), a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.Type: GrantFiled: April 4, 2002Date of Patent: December 9, 2008Assignee: Alorica, IncInventors: Andy Lee, Hsyh-Min Hsu, Paul Hao, Edward Shyh-Tyng Sun, Tracy Tseng, Carrie Renner Edwards, Connie Dentz, Vu Tran, Samuel Jen-Chang Chi
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Publication number: 20080052320Abstract: In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.Type: ApplicationFiled: October 31, 2007Publication date: February 28, 2008Applicant: ALORICA INC.Inventors: Andy Lee, Hsyh-Min Hsu, Paul Hao, Shyh-Tyng Sun, Tracy Tseng
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Publication number: 20040117383Abstract: In accordance with the present invention, a method, system, and program for managing the customer (15) and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center (40), repair facility (30), sales force, vendors (55) and warehouse (45) to efficiently coordinate the customer and product management process. By allowing access to a common database (60), a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.Type: ApplicationFiled: May 12, 2003Publication date: June 17, 2004Inventors: Andy Lee, Hsyh-Min Hsu, Paul Hao, Edward Shyh-Tyng Sun, Tracy Tseng, Carrle Renner Edwards, Connie Dentz, Vu Tran, Samuel Jen-Chang Chi
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Publication number: 20020156797Abstract: In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.Type: ApplicationFiled: March 29, 2002Publication date: October 24, 2002Applicant: Alorica Inc.Inventors: Andy Lee, Hsyh-Min Hsu, Paul Hao, Shyh-Tyng Edward Sun, Tracy Tseng, Carrie Edwards, Connie Dentz, Vu Tran, Sam Chi
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Publication number: 20020147732Abstract: In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.Type: ApplicationFiled: April 4, 2001Publication date: October 10, 2002Applicant: Alorica Inc.Inventors: Andy Ming Lee, Hsyh-Min Hsu, Paul Hao, Shyh-Tyng Edward Sun, Tracy Tseng