Abstract: New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them

Abstract: A method and system for determining fluidborne noise characteristics of a fluid power pump. The system includes the pump, a reference pipe fluidly connected to a discharge of the pump, three pressure sensors disposed within the reference pipe at predetermined spacings from each other and the pump, first and second loading valves, and a calculating and analysis assembly. The loading valves are selectively and alternatingly actuated to pressurize fluid contained in the system. The calculating and analysis assembly receives signals from the pressure sensors and signals indicative of the rotational speed of the pump. The calculating and analysis assembly uses these signals, together with the known physical characteristics of the reference pipe and the system fluid, to determine the source flow ripple and internal impedance.

Abstract: A method and system for determining fluidborne noise characteristics of a fluid power pump. The system includes the pump, a reference pipe fluidly connected to a discharge of the pump, three pressure sensors disposed within the reference pipe at predetermined spacings from each other and the pump, first and second loading valves, and a calculating and analysis assembly. The loading valves are selectively and alternatingly actuated to pressurize fluid contained in the system. The calculating and analysis assembly receives signals from the pressure sensors and signals indicative of the rotational speed of the pump. The calculating and analysis assembly uses these signals, together with the known physical characteristics of the reference pipe and the system fluid, to determine the source flow ripple and internal impedance.