Abstract: A computer-implemented method includes: receiving, by a computing device, a database-level auto_purge value for a database having a plurality of tables, wherein the database-level auto_purge value represents a value associated with the entire database for when data is set to be purged or deleted from the plurality of tables in the database; setting, by the computing device, the database-level auto_purge value for the database; setting, by the computing device, table-level auto_purge values for the plurality of tables included in the database based on the database-level auto_purge value; and automatically purging data in the plurality of tables based on the table-level auto_purge values.

Abstract: An approach for an automatic table cleanup process of use, implemented in relational databases, are provided. A method includes setting up a table cleanup process in a database which is operable to perform an automatic table cleanup on a table within the database using an auto purge value associated with the table. The method further includes altering the table with a virtual column to keep track of dates on the table. The method further includes turning on an automatic table maintenance capability of the database to include and initiate the table cleanup process. The method further includes running the table cleanup process to perform the automatic table cleanup using dates which are automatically filled in during an insert or update operation on the table, the table cleanup process comprising looking through the records and automatically purging the table when the auto purge value has been met.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: This disclosure includes a method and system for conveying battery state information about a mobile communication terminal to a third-party caller using a voicemail system and an Integrated Services for Digital Network (ISDN) message. A battery state indicator corresponding to the battery state of a mobile communication terminal is inserted into ISDN header and transmitted to a voicemail system. The voicemail system extracts the ISDN header and determines which voicemail message to send to third-party callers based on the battery state of the mobile communication terminal.

Abstract: A method for voice pattern coding and catalog matching. The method includes identifying a set of vocal variables for a user, by a voice recognition system, based, at least in part, on a user interaction with the voice recognition system. The method further includes generating a voice model of speech patterns that represent the speaking of a particular language using the identified set of vocal variables, wherein the voice model is adapted to improve recognition of the user's voice by the voice recognition system. The method further includes matching the generated voice model to a catalog of speech patterns, and identifying a voice model code that represents speech patterns in the catalog that match the generated voice model. The method further includes providing the identified voice model code to the user.

Abstract: A method for transferring information indicative of a voicemail to a recipient includes receiving a message via a voicemail system transmitted from a remote device. The method also includes storing the message in a memory associated with the voicemail system. The method further includes transmitting a voicemail notification indicator to a recipient via a designated radio frequency band for receipt by a recipient having access to a radio receiver.

Abstract: A method and system for managing servers. A message received by a first server specifies multiple servers to be updated via an update. The message identifies a server type of each specified server, an old server name of each specified server prior to the update, and a corresponding new server name of each specified server after the update. First servers of the multiple servers are identified. Second servers that have a corresponding old server name within a local configuration of the first server are identified. For each server of the second servers, local configuration changes are scheduled to update the corresponding old server names with corresponding new server names at corresponding specified times. Each corresponding old server name is replaced with corresponding new server names.

Abstract: Approaches for recording and playing back a portion of a telephone call are provided. An approach includes establishing a subscriber of a recording and play back service. The approach includes recording, by a computing device, a portion of a conversation of the subscriber that occurs in a call between a first telephone and a second telephone. The approach additionally includes storing, by the computing device, the portion of the conversation when the call ends. The approach further includes analyzing, by the computing device, the stored portion of the conversation to detect predefined keywords. The approach also includes automatically providing the subscriber with an option to play back the stored portion of the conversation when at least one of the predefined keywords is detected during the analyzing.

Abstract: A method and system for managing servers. A message received by a first server specifies multiple servers to be updated via an update. The message identifies a server type of each specified server, an old server name of each specified server prior to the update, and a corresponding new server name of each specified server after the update. First servers of the multiple servers are identified based on the first server being a consumer of services provided by a server type corresponding to each specified server of the first servers. Second servers that have a corresponding old server name within a local configuration of the first server are identified. For each server of the second servers, local configuration changes are scheduled to update the corresponding old server names with corresponding new server names at corresponding specified times. Each corresponding old server name is replaced with corresponding new server names.

Abstract: Approaches for recording and playing back a portion of a telephone call are provided. An approach includes establishing a subscriber of a recording and play back service. The approach includes recording, by a computing device, a portion of a conversation of the subscriber that occurs in a call between a first telephone and a second telephone. The approach additionally includes storing, by the computing device, the portion of the conversation when the call ends. The approach further includes analyzing, by the computing device, the stored portion of the conversation to detect predefined keywords. The approach also includes automatically providing the subscriber with an option to play back the stored portion of the conversation when at least one of the predefined keywords is detected during the analyzing.

Abstract: A method for transferring information indicative of a voicemail to a recipient includes receiving a message via a voicemail system transmitted from a remote device. The method also includes storing the message in a memory associated with the voicemail system. The method further includes transmitting a voicemail notification indicator to a recipient via a designated radio frequency band for receipt by a recipient having access to a radio receiver.

Abstract: A computer implemented method and system for customizing speech recognition for users with accents. A spoken language of a user is identified. An indicator of a speech accent language can be initiated by the user using a computer. The indicator identifies the speech accent language and defines an influence of the speech accent language on the spoken language. Speech recognition characteristics are set according to the spoken language and the indicator. An automatic speech recognition (ASR) conversion is adjusted based on the speech recognition characteristics.

Abstract: A computer implemented method and system for customizing speech recognition for users with accents. A spoken language of a user is identified. An indicator of a speech accent language can be initiated by the user using a computer. The indicator identifies the speech accent language and defines an influence of the speech accent language on the spoken language. Speech recognition characteristics are set according to the spoken language and the indicator. An automatic speech recognition (ASR) conversion is adjusted based on the speech recognition characteristics.

Abstract: In a data processing system coupled for communication to a plurality of agent terminals, a message is received indicating that an agent associated with the agent terminal handled a service request utilizing a skill in which the agent is not indicated as certified by an agent database of the data processing system. The data processing system compares an amount of utilization of the skill by the agent to a threshold. In response to a favorable comparison, the data processing system updates the agent skill record to indicate certification of the agent in the skill The data processing system performs skill-based routing in a contact center by reference to the agent skill record.

Abstract: In a data processing system coupled for communication to a plurality of agent terminals, a message is received indicating that an agent associated with the agent terminal handled a service request utilizing a skill in which the agent is not indicated as certified by an agent database of the data processing system. In response to receipt of the message, the data processing system updates in the agent database an agent skill record indicative of an amount of utilization of the skill by the agent in handling service requests. The data processing system compares the amount of utilization of the skill by the agent to a threshold. In response to a favorable comparison, the data processing system updates the agent skill record to indicate certification of the agent in the skill. The data processing system performs skill-based routing in a contact center by reference to the agent skill record.

Abstract: A method and system for managing servers. A message received by a first server specifies multiple servers to be updated via an update. The message identifies a server type of each specified server, an old server name of each specified server prior to the update, and a corresponding new server name of each specified server after the update. First servers of the multiple servers are identified based on the first server being a consumer of services provided by a server type corresponding to each specified server of the first servers. Second servers that have a corresponding old server name within a local configuration of the first server are identified. For each server of the second servers, local configuration changes are scheduled to update the corresponding old server names with corresponding new server names at corresponding specified times. Each corresponding old server name is replaced with corresponding new server names.

Abstract: This disclosure includes a method and system for conveying battery state information about a mobile communication terminal to a third-party caller using a voicemail system and an Integrated Services for Digital Network (ISDN) message. A battery state indicator corresponding to the battery state of a mobile communication terminal is inserted into ISDN header and transmitted to a voicemail system. The voicemail system extracts the ISDN header and determines which voicemail message to send to third-party callers based on the battery state of the mobile communication terminal.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: Inserting time zone information within an Integrated Services for Digital Network (ISDN) message header is provided. A time zone indicator corresponding to an origin of a communication is inserted into a time zone indicator field within a header of an ISDN message. The ISDN message with the inserted time zone indicator corresponding to the origin of the communication within the header is sent to another data processing system via a network.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.