Abstract: In one embodiment, a telecommunication device for Internet-based conference calling with one or more similar telecommunication devices. The telecommunication device is used by a plurality of co-located participants, each participant having an individually identifiable microphone. The telecommunication device accesses a database correlating each individually identifiable microphone to participant ID and information. During the conference-call setup, the similar telecommunication devices exchange participant IDs and corresponding information. The conference-call audio content is then exchanged using RTP packets, where the telecommunication devices generate RTP packets containing the participant IDs of participants contributing to the content of each RTP packet. Receiving telecommunication devices then display corresponding participant information when playing the audio content of received RTP packets to identify current speakers.

Abstract: In one embodiment, a telecommunication device for Internet-based conference calling with one or more similar telecommunication devices. The telecommunication device is used by a plurality of co-located participants, each participant having an individually identifiable microphone. The telecommunication device accesses a database correlating each individually identifiable microphone to participant ID and information. During the conference-call setup, the similar telecommunication devices exchange participant IDs and corresponding information. The conference-call audio content is then exchanged using RTP packets, where the telecommunication devices generate RTP packets containing the participant IDs of participants contributing to the content of each RTP packet. Receiving telecommunication devices then display corresponding participant information when playing the audio content of received RTP packets to identify current speakers.

Abstract: In one embodiment, a telecommunication device for Internet-based conference calling with one or more similar telecommunication devices. The telecommunication device is used by a plurality of co-located participants, each participant having an individually identifiable microphone. The telecommunication device accesses a database correlating each individually identifiable microphone to participant ID and information. During the conference-call setup, the similar telecommunication devices exchange participant IDs and corresponding information. The conference-call audio content is then exchanged using RTP packets, where the telecommunication devices generate RTP packets containing the participant IDs of participants contributing to the content of each RTP packet. Receiving telecommunication devices then display corresponding participant information when playing the audio content of received RTP packets to identify current speakers.

Abstract: In one embodiment, a telecommunication device for Internet-based conference calling with one or more similar telecommunication devices. The telecommunication device is used by a plurality of co-located participants, each participant having an individually identifiable microphone. The telecommunication device accesses a database correlating each individually identifiable microphone to participant ID and information. During the conference-call setup, the similar telecommunication devices exchange participant IDs and corresponding information. The conference-call audio content is then exchanged using RTP packets, where the telecommunication devices generate RTP packets containing the participant IDs of participants contributing to the content of each RTP packet. Receiving telecommunication devices then display corresponding participant information when playing the audio content of received RTP packets to identify current speakers.

Abstract: This invention relates to an automatic call distributor (ACD) arrangement for economically providing ACD service from remote ACD agents. A remote ACD agent position is located near a local switching system which connects to an ACD host switch via a telecommunication network comprising a common channel signaling facility. The remote ACD agent position and an ACD process at the host switch communicate with each other by sending data messages via the common channel signaling facility and the local switching system. A front-end process at the host switch acts as a data message interface between the remote ACD agent position and the ACD process by performing protocol conversion between the common channel signalling facility message format and the ACD process message format. The front-end process also establishes a voice connection between the host switch and the remote ACD agent position. The ACD process connects incoming customer to the remote ACD agent position for servicing of the call by the remote ACD agent.