Patents by Inventor Philip M. Seibert
Philip M. Seibert has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10063708Abstract: A method for establishing a connection to a sequence-accessible call includes gathering connection data for establishing the connection to the sequence-accessible call including a phone number dialed to access the sequence-accessible call. The method may also include storing the connection data in a database, determining a presence of a proximity link, and transmitting the connection data to an information handling system.Type: GrantFiled: February 29, 2016Date of Patent: August 28, 2018Assignee: Dell Products, LPInventors: Abu Shaher Sanaullah, Claude Lano Cox, Charles D. Robison, Philip M. Seibert, Jason A. Shepherd
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Publication number: 20180136822Abstract: In some implementations, a computing device may receive input in an input area displayed on a touchscreen display device of a computing device. The computing device may receive touch data associated with one or more limbs of a user resting on a surface of the touchscreen display device and determine that at least one point of the touch data is within a predetermined distance from an edge of the touchscreen display device. The computing device may modify the input area to create a modified input area, display the modified input area on the touchscreen display device, and receive additional input in the modified input area. When the additional input is received in the modified input area, the at least one point of the touch data may be greater than the predetermined distance from the edge of the touchscreen display device.Type: ApplicationFiled: November 16, 2016Publication date: May 17, 2018Inventors: Philip M. Seibert, Jace W. Files, John Trevor Morrison
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Patent number: 9959127Abstract: Systems and methods for exporting failure and diagnostic data and securing privileges in a service Operating System (OS). In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a malfunction; store malfunction data in a predefined location; detect the coupling of an external device to the IHS; and export the malfunction data from the predefined location to the external device.Type: GrantFiled: June 1, 2015Date of Patent: May 1, 2018Assignee: Dell Products, L.P.Inventors: Philip M. Seibert, Yuan-Chang Lo, Carlton A. Andrews, Todd Erick Swierk, Kurian George, Dirie N. Herzi, Danilo O. Tan
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Patent number: 9798606Abstract: Systems and methods smart diagnosis using hosted resources with intelligent altering of boot order. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: execute a first diagnostic module; identify a software or hardware malfunction as a result of the execution of the first diagnostic module; communicate the malfunction to a backend server; receive, from the backend server, an indication of a second diagnostic module to be subsequently executed by the IHS; and execute the second diagnostic module.Type: GrantFiled: May 28, 2015Date of Patent: October 24, 2017Assignee: Dell Products, L.P.Inventors: Carlton A. Andrews, Yuan-Chang Lo, Philip M. Seibert, Todd Erick Swierk
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Patent number: 9697013Abstract: Systems and methods for providing technical support and exporting diagnostic data. In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a video failure in response to executing a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine prior to the booting of a main Operating System (OS), where the video failure renders the IHS incapable of providing a video interface; and in response to the identification, provide an audio interface to a user, where the audio interface enables the user to perform a troubleshooting operation in the absence of the video interface.Type: GrantFiled: June 10, 2015Date of Patent: July 4, 2017Assignee: Dell Products, L.P.Inventors: Philip M. Seibert, Yuan-Chang Lo, Carlton A. Andrews, Todd Erick Swierk, Erin Lane Price, Frank Quintanilla, III, Charles D. Robison, Jr.
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Patent number: 9684475Abstract: Embodiments of systems and methods for managing a multi-mode hybrid storage device are described. In an embodiment, a method includes identifying an operational state of a system having a hybrid data storage device and an interfacing processor configured to interface with the hybrid data storage device. A method may also include interacting with the hybrid data storage device according to one of a plurality of interaction modes in response to the operational state of the system.Type: GrantFiled: February 28, 2014Date of Patent: June 20, 2017Assignee: Dell Products, L.P.Inventors: Carlton A Andrews, Gary Douglas Huber, Munif Mohammed Farhan, Todd Swierk, William F. Sauber, Philip M. Seibert
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Patent number: 9680939Abstract: Embodiments of systems and methods for systems and methods for maintaining technical support continuity across system restarts and multiple operating systems are described herein. In an embodiment, a method may include receiving a request to initiate a user support session. Additionally, the method may include receiving a unique identifier associated with a device to be contacted during the user support session. The method may also include establishing a user support session in association with the unique identifier. The unique identifier may be a hardware identification tag, a system-specific service tag, or the like.Type: GrantFiled: December 19, 2013Date of Patent: June 13, 2017Assignee: Dell Products, L.P.Inventors: Philip M. Seibert, Todd Swierk, Gary Douglas Huber, Carlton A. Andrews
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Patent number: 9665452Abstract: Systems and methods for smart diagnoses and triage of failures with identity continuity. In some embodiments, an Information Handling System (IHS) includes a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: execute a Power-On Self Test (POST) routine; in response to a determination that the POST routine has failed, execute a firmware-based diagnostics routine; in response to a determination that the firmware-based diagnostics routine has failed, execute, via a service Operating System (OS), a service OS-based diagnostics routine configured to identify whether the firmware-based diagnostics failure is due to a hardware or software fault; and in response to the service OS-based diagnostics routine identifying a hardware fault or failing to remediate a software fault, obtain a user's account information and report the hardware fault or the software remediation failure.Type: GrantFiled: June 17, 2015Date of Patent: May 30, 2017Assignee: Dell Products, L.P.Inventors: Todd Erick Swierk, Carlton A. Andrews, Yuan-Chang Lo, Philip M. Seibert
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Patent number: 9612776Abstract: The present embodiments describe systems and methods for a dynamically updated user data cache for persistent productivity. In an embodiment, the system includes caching mechanism optimized to support user productivity in the case of a primary storage failure. For example, an embodiment of a method includes establishing a cache for caching user data in a persistent data storage device that is accessible by a first operating system and a second operating system. The method may also include identifying a set of user data to be stored in the cache. Additionally, the method may include storing the set of user data into the cache. The method may also include accessing the set of user data stored in the cache with the second operating system in response to the first operating system being in a degraded condition.Type: GrantFiled: December 31, 2013Date of Patent: April 4, 2017Assignee: Dell Products, L.P.Inventors: Carlton A Andrews, Gary Douglas Huber, Manish Bhaskar, Munif Mohammed Farhan, Satya Mylvara, Todd Swierk, William F. Sauber, Philip M. Seibert
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Patent number: 9565526Abstract: In one embodiment, a method includes establishing a geo-fencing environment for the information handling system. The method further includes monitoring a stream of context information. In addition, the method includes determining whether the geo-fencing environment should be dynamically modified responsive to new context information in the stream. Furthermore, the method includes dynamically modifying the geo-fencing environment responsive to the determining so indicating.Type: GrantFiled: February 25, 2013Date of Patent: February 7, 2017Assignee: Dell Products L.P.Inventors: Raziuddin Ali, Jason A. Shepherd, Philip M. Seibert, Yuan-Chang Lo, Douglas Miles Anson
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Patent number: 9529602Abstract: Systems and methods for Internet recovery and service. In some embodiments, an Information Handling System (IHS) may comprise a processor and a Basic I/O System (BIOS) coupled to the processor, the BIOS having program instructions stored thereon that, upon execution by the processor, cause the IHS to: transmit a request to a backend server for a service Operating System (OS), where the request includes an identification (ID) of the IHS that enables the backend server to select two or more of a plurality of service OS components; receive the selected service OS components over a network; assemble the selected service OS components into the service OS; and boot the service OS.Type: GrantFiled: July 22, 2015Date of Patent: December 27, 2016Assignee: DELL PRODUCTS, L.P.Inventors: Todd Erick Swierk, Carlton A. Andrews, Yuan-Chang Lo, Philip M. Seibert, Mario Anthony Limonciello
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Publication number: 20160371163Abstract: Systems and methods for smart diagnoses and triage of failures with identity continuity. In some embodiments, an Information Handling System (IHS) includes a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: execute a Power-On Self Test (POST) routine; in response to a determination that the POST routine has failed, execute a firmware-based diagnostics routine; in response to a determination that the firmware-based diagnostics routine has failed, execute, via a service Operating System (OS), a service OS-based diagnostics routine configured to identify whether the firmware-based diagnostics failure is due to a hardware or software fault; and in response to the service OS-based diagnostics routine identifying a hardware fault or failing to remediate a software fault, obtain a user's account information and report the hardware fault or the software remediation failure.Type: ApplicationFiled: June 17, 2015Publication date: December 22, 2016Applicant: DELL PRODUCTS, L.P.Inventors: Todd Erick Swierk, Carlton A. Andrews, Yuan-Chang Lo, Philip M. Seibert
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Publication number: 20160364250Abstract: Systems and methods for providing technical support and exporting diagnostic data. In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a video failure in response to executing a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine prior to the booting of a main Operating System (OS), where the video failure renders the IHS incapable of providing a video interface; and in response to the identification, provide an audio interface to a user, where the audio interface enables the user to perform a troubleshooting operation in the absence of the video interface.Type: ApplicationFiled: June 10, 2015Publication date: December 15, 2016Applicant: DELL PRODUCTS, L.P.Inventors: Philip M. Seibert, Yuan-Chang Lo, Carlton A. Andrews, Todd Erick Swierk, Erin Lane Price, Frank Quintanilla, III, Charles D. Robison, JR.
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Publication number: 20160350132Abstract: Systems and methods for exporting failure and diagnostic data and securing privileges in a service Operating System (OS). In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a malfunction; store malfunction data in a predefined location; detect the coupling of an external device to the IHS; and export the malfunction data from the predefined location to the external device.Type: ApplicationFiled: June 1, 2015Publication date: December 1, 2016Applicant: DELL PRODUCTS, L.P.Inventors: Philip M. Seibert, Yuan-Chang Lo, Carlton A. Andrews, Todd Erick Swierk, Kurian George, Dirie N. Herzi, Danilo O. Tan
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Publication number: 20160350166Abstract: Systems and methods smart diagnosis using hosted resources with intelligent altering of boot order. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: execute a first diagnostic module; identify a software or hardware malfunction as a result of the execution of the first diagnostic module; communicate the malfunction to a backend server; receive, from the backend server, an indication of a second diagnostic module to be subsequently executed by the IHS; and execute the second diagnostic module.Type: ApplicationFiled: May 28, 2015Publication date: December 1, 2016Applicant: DELL PRODUCTS, L.P.Inventors: Carlton A. Andrews, Yuan-Chang Lo, Philip M. Seibert, Todd Erick Swierk
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Patent number: 9471256Abstract: Methods and systems for restoring data in a degraded computer system are presented. In an embodiment, a method includes storing user data to a hard disk drive that is local to a user interface device. The method may also include storing a sub-set of the user data to a internal data storage device that is local to the user interface device. Additionally, the method may include copying the sub-set of the user data from the internal data storage device to a remote data storage device in response to a degradation of system performance of the user interface device. In an embodiment, the data may be retrieved from the internal data storage by an external system, even when the user interface device is in a degraded or unresponsive state.Type: GrantFiled: March 31, 2014Date of Patent: October 18, 2016Assignee: DELL PRODUCTS, L.P.Inventors: Philip M. Seibert, Todd Swierk, Gary Douglas Huber, Carlton A. Andrews, Munif Mohammed Farhan
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Patent number: 9465643Abstract: Systems and methods for monitoring a primary Operating System (OS) and/or migrating data using an OS hypervisor. In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: provide an Operating System (OS) hypervisor configured to enable operation of a primary OS environment and a service OS environment concurrently, wherein the primary and service OS environments are distinct from each other; and allow the service OS, via the OS hypervisor, to monitor a state of the primary OS while forbidding the primary OS from monitoring a state of the service OS.Type: GrantFiled: June 4, 2015Date of Patent: October 11, 2016Assignee: DELL PRODUCTS, L.P.Inventors: Carlton A. Andrews, Yuan-Chang Lo, Philip M. Seibert, Todd Erick Swierk, Munif Mohammed Farhan
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Publication number: 20160182729Abstract: A method for establishing a connection to a sequence-accessible call includes gathering connection data for establishing the connection to the sequence-accessible call including a phone number dialed to access the sequence-accessible call. The method may also include storing the connection data in a database, determining a presence of a proximity link, and transmitting the connection data to an information handling system.Type: ApplicationFiled: February 29, 2016Publication date: June 23, 2016Applicant: Dell Products, LPInventors: Abu Shaher Sanaullah, Claude Lano Cox, Charles D. Robison, Philip M. Seibert, Jason A. Shepherd
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Patent number: 9307373Abstract: A method for establishing a connection to a sequence-accessible call includes gathering connection data for establishing the connection to the sequence-accessible call including a phone number dialed to access the sequence-accessible call. The method may also include storing the connection data in a database, determining a presence of a proximity link, and transmitting the connection data to an information handling system.Type: GrantFiled: December 19, 2012Date of Patent: April 5, 2016Assignee: DELL PRODUCTS, LPInventors: Abu Shaher Sanaullah, Claude Lano Cox, Charles D. Robison, Philip M. Seibert, Jason A. Shepherd
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Patent number: 9224133Abstract: A method includes determining a set of individuals available to participate in a chat event, and determining a pairing of individuals from the first set including a first individual and a second individual, the pairing based on matching criterion. The method also includes providing an invitation to the first individual and to the second individual, establishing communication between the first individual and the second individual in response to an acceptance of the first invitation by the first individual or in response to an acceptance of the first invitation by the second individual.Type: GrantFiled: March 23, 2011Date of Patent: December 29, 2015Assignee: Dell Products, LPInventors: Mark L. Rehmann, Philip M. Seibert, Mark W. Welker