Patents by Inventor Piyush Mital

Piyush Mital has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Network topology determination and configuration from aggregated sentiment indicators
    Patent number: 11264012
    Abstract: Conversations between agents of a contact center and a customer are often transcribed so that text is maintained. However, text conversations consist only of text and omit significant portions of a conversation that are conveyed outside of the specific words spoken. By determining the emotion, tone, or other aspect in a conversation, which may contradict the text content, a data structure may be maintained such that the textual content is annotated with emotion or tonal information and/or utilized in a routing decision to cause a communication network to be altered, such as to include at least one additional node based upon a particular emotion or tone.
    Type: Grant
    Filed: December 31, 2019
    Date of Patent: March 1, 2022
    Assignee: Avaya Inc.
    Inventors: Piyush Mital, Nikita Kotak, Asmita Gokhale, Robert E. Braudes
  • NETWORK TOPOLOGY DETERMINATION AND CONFIGURATION FROM AGGREGATED SENTIMENT INDICATORS
    Publication number: 20210201897
    Abstract: Conversations between agents of a contact center and a customer are often transcribed so that text is maintained. However, text conversations consist only of text and omit significant portions of a conversation that are conveyed outside of the specific words spoken. By determining the emotion, tone, or other aspect in a conversation, which may contradict the text content, a data structure may be maintained such that the textual content is annotated with emotion or tonal information and/or utilized in a routing decision to cause a communication network to be altered, such as to include at least one additional node based upon a particular emotion or tone.
    Type: Application
    Filed: December 31, 2019
    Publication date: July 1, 2021
    Inventors: Piyush Mital, Nikita Kotak, Asmita Gokhale, Robert E. Braudes