Abstract: A method of monitoring for security events using a speech recognition system can include receiving a sound signal within the speech recognition system and determining at least one attribute of the sound signal. The attribute of the sound signal can be compared with one or more acoustic models associated with a security event. The method can further include identifying the sound signal as a security event according to the comparing step.

Abstract: A system and method to enable instant collaboration between a user of an instant messaging network and a user of a communications network can include the steps of connecting the instant messaging network and the communications network via a data network; providing a processor in the data network for: receiving a text message having a designation for text-to-speech conversion via an instant messaging server of the instant messaging network, wherein the text message is intended for a phone coupled to a voicemail system of the communications network; recognizing the designation; converting the text message to a voice message; calling the phone; delivering the voice message to the voicemail system; enabling a scheduled delivery of the voice message to a user of the phone; and delivering the voice message to the user.

Abstract: A system (10) and method (50) to enable instant collaboration via the use of pervasive messaging can include the steps of receiving (52) a call from a caller to a callee, transferring (54) the call to a voicemail system when the callee is unavailable, determining (56) if the callee is available via instant messaging, and querying (58) the caller if they want to leave one among a voice message and an instant message. In another aspect, a system and method (70) enables instant collaboration by receiving (72) a text message having a designation for text-to-speech conversion via an instant messaging network (14) where the text message is intended for a phone (16 or 18) coupled to a voicemail system (20), recognizing (74) the designation, converting (76) the text message to a voice message, calling (78) the phone, and delivering (86) the voice message to the voicemail system.

Abstract: A method and system relating to a restraining or protective order violation scenario where the movements of the restrainee and the movements of the protected person are monitored in order to detect if a predatory pattern is at hand. The movement, velocity, and positioning of the restrainee can be described as a set of patterns with respect to the protected person. The patterns can be determined based upon the distance between the two, and the direction and speed of both the restrainee and the protected person. Depending on the detected pattern, a notification system incorporating the present invention alerts the local law enforcement authorities with a warning or alarm, and/or sends a warning/alarm signal to the protected person if a predatory pattern is detected.

Abstract: A method, system and computer program for assessing the quality of a call recipient response during an interactive voice dialog. Embodiments of the present invention address deficiencies of the art in respect to biometric analysis and provide a novel and non-obvious method, system and computer program product for call center agent quality assurance using biometric technologies. A solution for automated monitoring of call center agents' skill, mood, professionalism and behavior using biometric technologies and for providing appropriate action to improve customer handling and satisfaction is provided. The solution provides an automated method for detecting potential problems and preemptively taking action to provide consistent, quality customer service.

Abstract: A method and system (40) for sharing speech processing resources (54) over a (communication network (21) for handling multiple client types (100, 101, etc.) and multiple media protocol types. The system can include a router (400) coupled to the communication network, a speech response system (500) coupled to the router, and a server (600) coupled to the speech response system and the router. The server can include at least one processor programmed to determine a media protocol and a client type of a client used for speech communication with the server, adapt at least one among encoding or decoding for the speech communication based on the media protocol and the client type, and dynamically and adaptively configure of the speech processing resources based on the media protocol and the client type.

Abstract: A method for monitoring an Internet connection can include the step of detecting a connectivity problem with a household Internet connection. A problem contact point can be determined. A communication connection that is different from the household Internet connection can be established with the contact point. For example, a voice connection can be established with the contact point. A problem notification can be conveyed to the contact point through the established communication connection.

Abstract: A central system in communication with the one or more applications is configured for storing an identifying information of a user. The identifying information includes a biometric identifying data. The central system is further configured for prompting the user for a confirmatory biometric data when the user accesses any of the one or more voice applications connected to the central system. The system compares the confirmatory biometric data with the biometric identifying data. The system authenticates the user if the confirmatory biometric data matches a portion of the biometric identifying data.

Abstract: A method of monitoring for security events using a speech recognition system can include receiving a sound signal within the speech recognition system and determining at least one attribute of the sound signal. The attribute of the sound signal can be compared with one or more acoustic models associated with a security event. The method can further include identifying the sound signal as a security event according to the comparing step.

Abstract: A method for handling an off-hook event can include the step of detecting an off-hook event with a modem communicatively linked to a circuit loop in which the off-hook event occurs. The detection can be based upon audible information conveyed within the circuit loop. At least one programmatic action can be initiated with a computing device communicatively linked to the modem. An off-hook notification can be conveyed as a result of the programmatic action.

Abstract: A method of accessing voice services through a personal computing system can include receiving, in the personal computing system, a telephone call from a user registered with the personal computing system, wherein the user is remotely located from the personal computing system, receiving a user spoken utterance over the telephone call, and speech recognizing the user spoken utterance to determine a request for a voice service. The method further can include formatting an electronic message according to the request for a voice service and sending the electronic message over a communications network to a remote computing system in accordance with the request for a voice service. Also, the method can include processing and formatting a response received from the remote computing system and playing back audio to the user over the telephone call.

Abstract: A method of managing systems in a managed network can include storing configuration information corresponding to at least one managed system and automatically generating a grammar and a speech dialog for each managed system using the configuration information. User speech selecting a managed system can be received over a telephone call. The user speech can be recognized to identify the selected managed system. A grammar and speech dialog for the selected managed system can be loaded. Accordingly, the user can interact with one or more managed systems using the speech dialog. The user speech can be processed using the grammar.

Abstract: A system (10) and method (50) to enable instant collaboration via the use of pervasive messaging can include the steps of receiving (52) a call from a caller to a callee, transferring (54) the call to a voicemail system when the callee is unavailable, determining(56) if the callee is available via instant messaging, and querying (58) the caller if they want to leave one among a voice message and an instant message. In another aspect, a system and method (70) enables instant collaboration by receiving (72) a text message having a designation for text-to-speech conversion via an instant messaging network (14) where the text message is intended for a phone (16 or 18) coupled to a voicemail system (20), recognizing (74) the designation, converting (76) the text message to a voice message, calling (78) the phone, and delivering (86) the voice message to the voicemail system.

Abstract: A system (10) and method (50) for enabling phone users to participate in an instant messaging based conference can include the steps of receiving (52) a speech input from a telephone (26 or 28) through a teleconferencing system (24), transcribing (54) the speech input to a first text message and transmitting (58) the first text message to a plurality of devices (18, 20, 26 or 28) coupled to an instant messaging network belonging to the instant messaging based conference. The method can further include the steps of receiving (60) a second text message from any one among the plurality of devices on the instant messaging based conference, converting (62) the second text message to a speech output, and transmitting (68) the speech output to the telephone via the teleconferencing system.