Abstract: A system including one or more processors and one or more non-transitory computer-readable media storing computing instructions configured to run on the one or more processors and perform generating an incident report for an incident request received from a user device of a user; sending an application program interface (API) request to a management platform for customer care to identify the user; assigning the incident report to an associate user interface of an associate device of an associate; retrieving a customer record associated with the user from a database of the management platform for customer care; populating the associate user interface with the customer record; automatically recording in real-time a new record of a present interaction between the associate and the user for the incident report; and transmitting the new record for storage in the database of the management platform for customer care. Other embodiments are disclosed.

Abstract: A method for assessing and improving a presence and perception of an entity includes, for one or more presence categories of data sources, determining a number of data sources in a presence category on which the entity has a presence to thereby determine a presence score for the entity. The presence score increases as the number of data sources upon which the entity has a presence increases. For each of a plurality of comments posted on one or more social media sources, the method also includes determining a perception category and sentiment score associated with each comment that is related to the entity to thereby determine a perception score for the entity. A higher perception score indicates that, on average, users have a higher perception of the entity. The method also includes generating a recommendation for improving one or more of the presence score and perception score of the entity based on the determined presence score and the determined perception score.

Abstract: A method for assessing and improving a presence and perception of an entity includes, for one or more presence categories of data sources, determining a number of data sources in a presence category on which the entity has a presence to thereby determine a presence score for the entity. The presence score increases as the number of data sources upon which the entity has a presence increases. For each of a plurality of comments posted on one or more social media sources, the method also includes determining a perception category and sentiment score associated with each comment that is related to the entity to thereby determine a perception score for the entity. A higher perception score indicates that, on average, users have a higher perception of the entity. The method also includes generating a recommendation for improving one or more of the presence score and perception score of the entity based on the determined presence score and the determined perception score.

Abstract: The claimed invention is directed to integrated energy-harvesting piezoelectric cantilevers. The cantilevers are fabricated using sol-gel processing using a sacrificial poly-Si seeding layer. Improvements in film microstructure and electrical properties are realized by introducing a poly-Si seeding layer and by optimizing the poling process.

Abstract: The claimed invention is directed to integrated energy-harvesting piezoelectric cantilevers. The cantilevers are fabricated using sol-gel processing using a sacrificial poly-Si seeding layer. Improvements in film microstructure and electrical properties are realized by introducing a poly-Si seeding layer and by optimizing the poling process.

Abstract: The claimed invention is directed to integrated energy-harvesting piezoelectric cantilevers. The cantilevers are fabricated using sol-gel processing using a sacrificial poly-Si seeding layer. Improvements in film microstructure and electrical properties are realized by introducing a poly-Si seeding layer and by optimizing the poling process.

Abstract: The claimed invention is directed to integrated energy-harvesting piezoelectric cantilevers. The cantilevers are fabricated using sol-gel processing using a sacrificial poly-Si seeding layer. Improvements in film microstructure and electrical properties are realized by introducing a poly-Si seeding layer and by optimizing the poling process.

Abstract: An enhanced-functionality prosthetic limb is disclosed, comprising a prosthetic hand or gripping device, and forearm, which may be body-powered or motor-powered, targeted primarily for pediatric use, attachable to the arm stump of a below-elbow, or above-elbow, with the inclusion of a prosthetic elbow, amputee individual, with incorporation of one or more of the following features: expandability in length or size to accommodate child growth or other expandability needs, grasp locking capability, individual finger locking capability, three degree of freedom wrist joint, dynamic tensional rotation control of wrist, dynamic grasp control to allow grasping of irregular objects, extended grasp for gripping larger objects, excessive force breakaway, and algorithms to support by user of care-provider adjustment of the prosthesis.