Abstract: Disclosed herein are systems and methods of generating a score for artificial intelligence chatbots. In some embodiments, the method includes receiving configuration data that is pre-configured as well as receiving input data which can be in many forms including historical chatbot conversation logs, real-time chatbot conversation data, or simulated chatbot conversation logs based on simulated users generating prompts via artificial intelligence. The input data is then parsed based on the configuration data and then processed. The parsed data processing can include generating a variety of scores including a navigation efficiency score, a compliance score, an intent score; and a sentiment score, among others. Upon processing, an overall score can be generated based on at least the configuration data, the navigation efficiency score, the compliance score, the intent score, and the sentiment score.

Abstract: Disclosed herein are systems and methods of generating a score for artificial intelligence chatbots. In some embodiments, the method includes receiving configuration data that is pre-configured as well as receiving input data which can be in many forms including historical chatbot conversation logs, real-time chatbot conversation data, or simulated chatbot conversation logs based on simulated users generating prompts via artificial intelligence. The input data is then parsed based on the configuration data and then processed. The parsed data processing can include generating a variety of scores including a navigation efficiency score, a compliance score, an intent score; and a sentiment score, among others. Upon processing, an overall score can be generated based on at least the configuration data, the navigation efficiency score, the compliance score, the intent score, and the sentiment score.

Abstract: Techniques are disclosed herein for changing a user's avatar attributes based on information that is pertinent to the user and that comes from a variety of sources. The user's electronic device may contain a multitude of information about the user, their lifestyle, their current mood, etc. Embodiments provide an application programming interface (API) that allows various applications on the user's electronic device, or elsewhere, to communicate with an avatar platform such that avatar attributes may be changed based on information from a wide variety of applications.

Abstract: Techniques are disclosed herein for changing a user's avatar attributes based on information that is pertinent to the user and that comes from a variety of sources. The user's electronic device may contain a multitude of information about the user, their lifestyle, their current mood, etc. Embodiments provide an application programming interface (API) that allows various applications on the user's electronic device, or elsewhere, to communicate with an avatar platform such that avatar attributes may be changed based on information from a wide variety of applications.

Abstract: Content including links to behaviors (code which can be executed and return supplemental content for insertion, or can modify existing content) is stored, and at run-time, the links to behaviors are followed and the supplemental content or the modifications to existing comment are used to create a final version of content which will be presented to the user. Security enhancements including a security check ensure that only behaviors which are secure will be run. Default content may be provided, which may be inserted if the security check is not passed, or if the content returned from the behavior is unusable for some reason.

Abstract: A URI is received and includes an indication of an item of content. A determination is made as to whether there is access to a help server. If there is access, then a version of the item of content is retrieved from the help server. If there is no access, then a version of the item of content is retrieved from a local client content store.

Abstract: A computer-implemented method of providing security in a help system includes receiving a call from a calling application to access active content. A determination is made, based on predetermined criteria, which execution mode to use to access the active content. The active content is then accessed in the determined execution mode.

Abstract: Content including links to behaviors (code which can be executed and return supplemental content for insertion, or can modify existing content) is stored, and at run-time, the links to behaviors are followed and the supplemental content or the modifications to existing comment are used to create a final version of content which will be presented to the user. Security enhancements including a security check ensure that only behaviors which are secure will be run. Default content may be provided, which may be inserted if the security check is not passed, or if the content returned from the behavior is unusable for some reason.