Patents by Inventor Prajwal V

Prajwal V has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Machine learning model and associated methods thereof for providing automated support
    Patent number: 11971779
    Abstract: Computing technology for managing support requests are provided. The technology includes a processor executable application programming interface (API) that receives a support case indicating a problem associated with a device. The API utilizes a training model to predict a problem category for the support case. The training model predicts the problem category based on a feature extracted from information included in the support case. The training model further identifies a plurality of proximate support cases based on a distance between the support case and the proximate support cases within a virtual space assigned to the predicted problem category; determines relevance of each proximate support case to the support case; and outputs a resolution code for the support case based on the determined relevance of each proximate support case.
    Type: Grant
    Filed: February 20, 2020
    Date of Patent: April 30, 2024
    Assignee: NETAPP, INC.
    Inventors: Vedavyas Bhamidipati, Prajwal V
  • AUTOMATED QUALITY OF SERVICE MANAGEMENT MECHANISM
    Publication number: 20220326992
    Abstract: A system is described. The system includes a processing resource and a non-transitory computer-readable medium, coupled to the processing resource, having stored therein instructions that when executed by the processing resource cause the processing resource to collect telemetry data of a distributed storage system associated with a client device, monitor a first set of the IOPS values, select a first IOPS value in the first set of the IOPS values as a highest IOPS value, determine whether the first IOPS value is unequal to a current Max-IOPS parameter value and adjust the Max-IOPS parameter value to be equal to the first IOPS value upon a determination that the first IOPS value is unequal to the current Max-IOPS parameter value.
    Type: Application
    Filed: March 31, 2021
    Publication date: October 13, 2022
    Inventor: Prajwal V
  • MACHINE LEARNING MODEL AND ASSOCIATED METHODS THEREOF FOR PROVIDING AUTOMATED SUPPORT
    Publication number: 20210264305
    Abstract: Computing technology for managing support requests are provided. The technology includes a processor executable application programming interface (API) that receives a support case indicating a problem associated with a device. The API utilizes a training model to predict a problem category for the support case. The training model predicts the problem category based on a feature extracted from information included in the support case. The training model further identifies a plurality of proximate support cases based on a distance between the support case and the proximate support cases within a virtual space assigned to the predicted problem category; determines relevance of each proximate support case to the support case; and outputs a resolution code for the support case based on the determined relevance of each proximate support case.
    Type: Application
    Filed: February 20, 2020
    Publication date: August 26, 2021
    Applicant: NETAPP, INC.
    Inventors: Vedavyas Bhamidipati, Prajwal V