Abstract: A system is provided configured to control routing of incoming customer calls to agent devices over a routing system, comprising: a processor and a non-transitory computer readable medium comprising a plurality of instructions, where the plurality of instructions comprises: instructions that, when executed, determine respective performance indicators (PIs) to associate with multiple respective agents in response to a received call; and instructions that, when executed, select a respective agent to handle the received call at least based in part upon the determined respective PIs.

Abstract: A computing system is provided that includes a runtime (RT) controller that produces a corresponding sequence of individual RT prediction results. A FIFO buffer organizes RT confidence score values into RT confidence score value frames. An RT storage circuit stores RT confidence values in an RT value histogram structure that indicates frequency of occurrence of individual RT confidence score values. A training controller produces training prediction results. A training storage circuit stores training confidence values in a training value histogram structure that indicates frequency of occurrence of training confidence score values. A comparison circuit compares RT confidence values with training confidence values in the training value histogram structure. A calibration controller circuit produces a calibration update signal based upon the comparison.

Abstract: A computing system comprising: a runtime controller to produce a corresponding sequence of individual RT prediction results; a FIFO buffer to organize RT confidence score values into RT confidence score value frames; an RT storage circuit to store RT confidence values in an RT value histogram structure that indicates frequency of occurrence of individual RT confidence score values; a training controller to produce training prediction results; a training storage circuit to store training confidence values in a training value histogram structure that indicates frequency of occurrence of training confidence score values; a comparison circuit to compare RT confidence values with training confidence values in the training value histogram structure; a calibration controller circuit to produce a calibration update signal based upon the comparison.

Abstract: A method and system target an audience segment in real-time based on social activities of users. A set of keywords associated with a brand and a set of keywords associated with a first plurality of users is compared. When there is match between the two sets of keywords, a seed audience segment that includes a subset of the first plurality of users is generated. User profiles of users from the seed audience segment based on features are generated. Subsequently, model files of features, feature threshold scores, and an overall feature threshold score corresponding to the user profiles are calculated and provided to a real-time bidding (RTB) server. When the RTB server receives a bid request for a cookie, the RTB server computes a model score corresponding to the cookie based on the model files and accepts the bid request if the model score is above the overall feature threshold score.

Abstract: Systems and methods are disclosed for identifying a set of social look-alike users from a plurality of users. In an embodiment, a first set of users is selected from the plurality of users based, at least in part, on one or more characteristics associated with the plurality of users. A degree of similarity is determined between the first set of users and the plurality of users. The plurality of users is ranked based on the degree of similarity and thereafter the set of social look-alike users is determined based on the ranking.

Abstract: An advertisement campaign optimization system, method, and a computer product for determining real time bidding data corresponding to one or more advertisement campaigns targeting one or more users are disclosed. In an embodiment, the method comprises receiving a bid request for the one or more advertisement campaigns. User interest data corresponding to the one or more users is determined. One or more bidding rules based on a first data set and a second data set are also determined. The first data set comprises data corresponding to the one or more users and the second data set comprises data corresponding to the one or more advertisement campaigns. The method determines real time bidding data based on the user interest data and the one or more bidding rules.

Abstract: A domain specification system for an LDAP ACI entry provides a system for specifying an ACI domain entry in an access control command line that controls access to a resource. The access control command specifies resources using a Universal Resource Locator (URL) format that contains the name of the resource. A target scope value specifies the scope of access to be granted to a user which can be limited to a single entry, a subtree, or a single level. A search filter is part of the resource specification. The ACI applies only to entries in the subtree rooted at the resource name that match the filter. A list of attributes is also contained in the resource specification and the ACI applies only to attributes in the resource that are named in the list. The access control command specifies the type of access to be granted to a user which includes, but is not limited to: deny, read, write, and any other privileges that the system supports.

Abstract: Methods and apparatus, including computer program products, implementing and using techniques for providing user credentials over a network to a remote computer application. User credentials for the remote computer application are stored in a central repository that is accessible through the network. A request is sent to a service to perform, on behalf of a user, a particular task involving the remote computer application. It is determined whether the service has been granted permission to act on behalf of the user with respect to the remote computer application. When the service has permission to act on behalf of the user, the service is used to retrieve the user's credentials for the remote computer application from the central repository and to supply the retrieved user credentials to the remote computer application.

Abstract: A computing device including a method of adding to a directory information tree involving the steps of accessing a template name, reading a template according to the accessed template name, the template including structural information of the directory information tree, receiving a first set of attributes from an application program, the received first set of attributes not including a location within the directory information tree, constructing an entry including the received first set of attributes, and a destination location within the directory information, the destination location generated using the structural information, and adding the constructed entry to the directory information tree at the destination location.

Abstract: A simplified LDAP access language system provides user-defined attributes that tell the directory system who the user wants to give read or write access to a specific set of his attributes. The read and write attributes are separate lists and may, in fact, differ, thereby giving the user the flexibility to better manage access to his attributes. The value of the read and write attributes are in an LDAP Filter format which is an Internet standard (RFC 2254) which allows the user to specify not only users local to his intranet, but users across the Internet as well. Access control lists (ACL) are created by the System Administrators and list the specific attributes that the user is allowed to control read or write access, giving the Administrators full control of what information the user can give out. The ACLs are stored in the directory along with the entries. When a user accesses an entry in a directory, the server checks the ACL specified for the attributes being accessed.

Abstract: An access control via properties system provides ACL rules based on the properties associated with the entries, thereby taking advantage of the fact that there are inherent properties associated with each entry and does not require any changes to the schema. Once the server supports the invention, the system administrator creates a few simple ACL rules and is done. The invention structures the ACL rule such that it indicates the attributes that the administrator has selected for user access and specifies the type of access to be granted to a user which can include: read, write, or any other privileges that the system supports. The desired attributes that the user must have to be granted such access is also listed along with the attribute fieldname associated with the desired attributes. The directory server will match the desired attributes within the specified attribute fieldname with the user's attributes and allows access to the directory entry only if the user has the desired attribute values.

Abstract: A method providing an application computer program to be written independently of the structure of a directory information tree. The application program makes calls to an innovative API, the API accessing the structure of the directory information tree in an innovative template. If the structure of the directory information tree is changed, the template is changed, but the application is not changed.