Patents by Inventor Rachel Ann Krebs

Rachel Ann Krebs has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11836440
    Abstract: A method for grouping of multiple tabs in a web browser includes displaying a plurality of tabs by the web browser. Each tab has separate webpage content associated therewith. Two or more webpages are grouped into at least one category based on semantics of corresponding webpage content. Two or more tabs associated with the two or more grouped webpages are merged into a single tab. The single tab represents the grouped webpages. An aggregated view of contents associated with the grouped webpages is generated and displayed in a single browser window associated with the single tab. The aggregated view has two or more portions. Each portion of the aggregated view concurrently displays content of a corresponding grouped webpage.
    Type: Grant
    Filed: October 25, 2022
    Date of Patent: December 5, 2023
    Assignee: United Services Automobile Association (“USAA”)
    Inventors: Francisco A. Duran, Leena Maria Klint-Looney, Kim Earnest Pate, Rachel Ann Krebs, Jason W. Lindley, Ann C. Tarrillion, Guy R. Langley
  • Patent number: 11507732
    Abstract: A method for grouping of multiple tabs in a web browser includes displaying a plurality of tabs by the web browser. Each tab has separate webpage content associated therewith. Two or more webpages are grouped into at least one category based on semantics of corresponding webpage content. Two or more tabs associated with the two or more grouped webpages are merged into a single tab. The single tab represents the grouped webpages. An aggregated view of contents associated with the grouped webpages is generated and displayed in a single browser window associated with the single tab. The aggregated view has two or more portions. Each portion of the aggregated view concurrently displays content of a corresponding grouped webpage.
    Type: Grant
    Filed: July 1, 2019
    Date of Patent: November 22, 2022
    Assignee: United Services Automobile Association (“USAA”)
    Inventors: Francisco A. Duran, Leena Maria Klint-Looney, Kim Earnest Pate, Rachel Ann Krebs, Jason W. Lindley, Ann C. Tarrillion, Guy R. Langley
  • Patent number: 11196862
    Abstract: A system includes one or more processors configured to receive call-specific data during a call between a customer and a customer service representative, and the call-specific data includes a verbal input. The one or more processors are configured to determine one or more characteristics of the verbal input and to determine an initial inquiry of the customer based at least in part on the one or more characteristics of the verbal input. The one or more processors are also configured to determine one or more follow-up inquiries based at least in part on the initial inquiry and to provide information related to the one or more follow-up questions in a window on a display of a computing system for visualization by the customer service representative.
    Type: Grant
    Filed: October 5, 2020
    Date of Patent: December 7, 2021
    Assignee: United Services Automobile Association (USAA)
    Inventors: Emily Kathleen Krebs, Victor Kwak, Rachel Ann Krebs
  • Patent number: 10805465
    Abstract: A system includes one or more processors configured to receive call-specific data during a call between a customer and a customer service representative, and the call-specific data includes a verbal input. The one or more processors are configured to determine one or more characteristics of the verbal input and to determine an initial inquiry of the customer based at least in part on the one or more characteristics of the verbal input. The one or more processors are also configured to determine one or more follow-up inquiries based at least in part on the initial inquiry and to provide information related to the one or more follow-up questions in a window on a display of a computing system for visualization by the customer service representative.
    Type: Grant
    Filed: December 20, 2018
    Date of Patent: October 13, 2020
    Assignee: United Services Automobile Association (USAA)
    Inventors: Emily Kathleen Krebs, Victor Kwak, Rachel Ann Krebs
  • Patent number: 10387546
    Abstract: A method for grouping of multiple tabs in a web browser includes displaying a plurality of tabs by the web browser. Each tab has separate webpage content associated therewith. Two or more webpages are grouped into at least one category based on semantics of corresponding webpage content. Two or more tabs associated with the two or more grouped webpages are merged into a single tab. The single tab represents the grouped webpages. An aggregated view of contents associated with the grouped webpages is generated and displayed in a single browser window associated with the single tab. The aggregated view has two or more portions. Each portion of the aggregated view concurrently displays content of a corresponding grouped webpage.
    Type: Grant
    Filed: February 26, 2014
    Date of Patent: August 20, 2019
    Assignee: United Services Automobile Association
    Inventors: Francisco A. Duran, Leena Maria Klint-Looney, Kim Earnest Pate, Rachel Ann Krebs, Jason W. Lindley, Ann C. Tarrillion, Guy Langley
  • Publication number: 20180197041
    Abstract: Methods and apparatus to receive and process an image for the provision of services based on objects identified in the image. In one embodiment, the objects include at least one person and the services includes medical information for an injury to the person, insurance based on age of the person. In another embodiment, the objects include at least one structure and the services includes repair and/or maintenance for the structure.
    Type: Application
    Filed: December 21, 2017
    Publication date: July 12, 2018
    Inventors: Rachel Ann Krebs, Jennifer Lynne Gravely, Elizabeth Ann Guerrero