Patents by Inventor Rachel Edwina Jackson

Rachel Edwina Jackson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 6460057
    Abstract: An interactive voice response (IVR) system comprises many different application objects which combine to deliver a voice application. These objects typically include IVR programs or scripts, prompts or voice segments and server scripts or programs for communicating with external systems or databases. Large voice applications can contain hundreds of application objects and potentially thousands of voice segments. The grouping of the application objects becomes more important in the later stages of the process. There is described a method of grouping data objects having different data categories, such as IVR programs or scripts, prompts or voice segments, in an application processing system.
    Type: Grant
    Filed: April 15, 1998
    Date of Patent: October 1, 2002
    Assignee: International Business Machines Corporation
    Inventors: Nicholas David Butler, Philip Randall Coxhead, Rachel Edwina Jackson, Sanjay Nagchowdhury