Patents by Inventor Ragunath Jayabalakrishnan

Ragunath Jayabalakrishnan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11989768
    Abstract: There are provided systems and methods for dynamically rendered interface elements during online chat sessions. A user may engage in online communications with another user, such as a communication session between a customer and a customer representative or agent of a merchant. During this communication session, the agent may navigate to particular data on the agent's device, which may be desirable to provide to the customer. For example, the agent may view a particular item of interest to the customer. An application programming interface of the merchant may detect one or more actions or calls associated with this data and may dynamically provide an interface element to transmit data displayed on the agent's device to the customer's device during the communication session. The customer may view a dynamically rendered interface element that allows for processing data during the communication session with the agent.
    Type: Grant
    Filed: August 22, 2022
    Date of Patent: May 21, 2024
    Assignee: PAYPAL, INC.
    Inventors: Berry Belcher, Ragunath Jayabalakrishnan, Vamsikrishna Sanisetty
  • Patent number: 11711406
    Abstract: Methods and systems are presented for providing dynamic and interactive content in an online chat session. When it is determined that an online chat session is established between two devices, an interactive chat engine may begin monitoring chat messages exchanged between the devices to derive a context for the online chat session. A particular workflow from multiple workflows may be selected and initiated for the online chat session based on the derived context. The interactive chat engine may generate a chat object for presenting dynamic and interactive content to the user related to the workflow within the online chat session. The chat object may be inserted into the chat flow of the online chat session. Once inserted the chat object may generate and subsequently modify presentations for the devices participating in the online chat session.
    Type: Grant
    Filed: July 27, 2020
    Date of Patent: July 25, 2023
    Assignee: PayPal, Inc.
    Inventors: Ramakrishna Rosanuru, Ragunath Jayabalakrishnan
  • Publication number: 20230084311
    Abstract: There are provided systems and methods for dynamically rendered interface elements during online chat sessions. A user may engage in online communications with another user, such as a communication session between a customer and a customer representative or agent of a merchant. During this communication session, the agent may navigate to particular data on the agent's device, which may be desirable to provide to the customer. For example, the agent may view a particular item of interest to the customer. An application programming interface of the merchant may detect one or more actions or calls associated with this data and may dynamically provide an interface element to transmit data displayed on the agent's device to the customer's device during the communication session. The customer may view a dynamically rendered interface element that allows for processing data during the communication session with the agent.
    Type: Application
    Filed: August 22, 2022
    Publication date: March 16, 2023
    Inventors: Berry Belcher, Ragunath Jayabalakrishnan, Vamsikrishna Sanisetty
  • Patent number: 11423463
    Abstract: There are provided systems and methods for dynamically rendered interface elements during online chat sessions. A user may engage in online communications with another user, such as a communication session between a customer and a customer representative or agent of a merchant. During this communication session, the agent may navigate to particular data on the agent's device, which may be desirable to provide to the customer. For example, the agent may view a particular item of interest to the customer. An application programming interface of the merchant may detect one or more actions or calls associated with this data and may dynamically provide an interface element to transmit data displayed on the agent's device to the customer's device during the communication session. The customer may view a dynamically rendered interface element that allows for processing data during the communication session with the agent.
    Type: Grant
    Filed: December 31, 2019
    Date of Patent: August 23, 2022
    Assignee: PAYPAL, INC.
    Inventors: Berry Belcher, Ragunath Jayabalakrishnan, Vamsikrishna Sanisetty
  • Publication number: 20210201380
    Abstract: There are provided systems and methods for dynamically rendered interface elements during online chat sessions. A user may engage in online communications with another user, such as a communication session between a customer and a customer representative or agent of a merchant. During this communication session, the agent may navigate to particular data on the agent's device, which may be desirable to provide to the customer. For example, the agent may view a particular item of interest to the customer. An application programming interface of the merchant may detect one or more actions or calls associated with this data and may dynamically provide an interface element to transmit data displayed on the agent's device to the customer's device during the communication session. The customer may view a dynamically rendered interface element that allows for processing data during the communication session with the agent.
    Type: Application
    Filed: December 31, 2019
    Publication date: July 1, 2021
    Inventors: Berry Belcher, Ragunath Jayabalakrishnan, Vamsikrishna Sanisetty
  • Publication number: 20210006609
    Abstract: Methods and systems are presented for providing dynamic and interactive content in an online chat session. When it is determined that an online chat session is established between two devices, an interactive chat engine may begin monitoring chat messages exchanged between the devices to derive a context for the online chat session. A particular workflow from multiple workflows may be selected and initiated for the online chat session based on the derived context. The interactive chat engine may generate a chat object for presenting dynamic and interactive content to the user related to the workflow within the online chat session. The chat object may be inserted into the chat flow of the online chat session. Once inserted the chat object may generate and subsequently modify presentations for the devices participating in the online chat session.
    Type: Application
    Filed: July 27, 2020
    Publication date: January 7, 2021
    Inventors: Ramakrishna Rosanuru, Ragunath Jayabalakrishnan
  • Patent number: 10728294
    Abstract: Methods and systems are presented for providing dynamic and interactive content in an online chat session. When it is determined that an online chat session is established between two devices, an interactive chat engine may begin monitoring chat messages exchanged between the devices to derive a context for the online chat session. A particular workflow from multiple workflows may be selected and initiated for the online chat session based on the derived context. The interactive chat engine may generate a chat object for presenting dynamic and interactive content to the user related to the workflow within the online chat session. The chat object may be inserted into the chat flow of the online chat session. Once inserted the chat object may generate and subsequently modify presentations for the devices participating in the online chat session.
    Type: Grant
    Filed: October 18, 2018
    Date of Patent: July 28, 2020
    Assignee: PayPal, Inc.
    Inventors: Ramakrishna Rosanuru, Ragunath Jayabalakrishnan
  • Publication number: 20200128053
    Abstract: Methods and systems are presented for providing dynamic and interactive content in an online chat session. When it is determined that an online chat session is established between two devices, an interactive chat engine may begin monitoring chat messages exchanged between the devices to derive a context for the online chat session. A particular workflow from multiple workflows may be selected and initiated for the online chat session based on the derived context. The interactive chat engine may generate a chat object for presenting dynamic and interactive content to the user related to the workflow within the online chat session. The chat object may be inserted into the chat flow of the online chat session. Once inserted the chat object may generate and subsequently modify presentations for the devices participating in the online chat session.
    Type: Application
    Filed: October 18, 2018
    Publication date: April 23, 2020
    Inventors: Ramakrishna Rosanuru, Ragunath Jayabalakrishnan