Abstract: The present invention relates to a computer-implemented method, system, and program product for identifying business offerings based on customer needs. In a typical embodiment, the present invention is implemented in conjunction with a spreadsheet computer program such as LOTUS 1-2-3, MICROSOFT EXCEL or the like. In any event, under the present invention, at least one initial analysis/customer detail will be designated. Based on the designation(s), a set of customer needs will be identified from a set of possible customer needs. Thereafter, at least one customer need from the set of customer needs will be designated. Based on this designation and a mapping of customer needs to possible business offerings, a set of prioritized business offerings will be identified from a set of possible business offerings.

Abstract: The present invention relates to a computer-implemented method, system, and program product for identifying business offerings based on customer needs. In a typical embodiment, the present invention is implemented in conjunction with a spreadsheet computer program such as LOTUS 1-2-3, MICROSOFT EXCEL or the like. In any event, under the present invention, at least one initial analysis/customer detail will be designated. Based on the designation(s), a set of customer needs will be identified from a set of possible customer needs. Thereafter, at least one customer need from the set of customer needs will be designated. Based on this designation and a mapping of customer needs to possible business offerings, a set of prioritized business offerings will be identified from a set of possible business offerings.

Abstract: An object-oriented decision structure usable by different diagnostic software engines defines a knowledge base that includes a problem, a symptom of the problem, a solution, and case in which the solution is the solution to the problem. The data structure includes a question object defining a question, a response object defining an answer, a question node object, a solution node object defining the case, a case master object defining the problem, the solution, and the case, and a symptom object defining the symptom and pointing to the case master object and to the solution node object. The question node object points to the solution node object, the question object, and the response object and correlates the question, the response, and the solution node object, and the solution node object points to the case master object.

Abstract: An application shell provides a domain independent diagnostic problem solver comprised of a knowledge base. The knowledge base includes a plurality of failure mode schemata arranged in a causal hierarchy from observable failure modes to failure modes having a repair procedure; a plurality of rule schemata related to certain of said failure mode schemata; a plurality of datum schemata for gathering data about the system under investigation, the information being used to determine the applicability of said rule schemata; and a plurality of repair procedure schemata each being related to one of the failure mode schemata having a repair procedure.