Abstract: In an automatic call distribution (ACD) system, an improved estimated waiting time arrangement derives a more accurate estimate of how long a call that is or may be enqueued in a particular queue will have to wait before being serviced by an agent, by using the average rate of advance of calls through positions of the particular queue. For a dequeued call, the arrangement determines the call's individual rate of advance from one queue position to the next toward the head of the queue. It then uses this individual rate to recompute a weighted average rate of advance through the queue derived from calls that preceded the last-dequeued call through the queue. To derive a particular call's estimated waiting time, the arrangement multiplies the present weighted average rate of advance by the particular call's position number in the queue. The arrangement may be called upon to update the derivation at any time before or while the call is in queue.

Abstract: Pulse measurement of chirped radar returns is made before dechirping by the se of a linear detector averaging circuits and time delay circuits such that the measurement is indicative of the RMS power of the pulse. Depending on the received chirp pulse different averaging circuits and time delay circuits are switched in so that its output is coincidental with the delayed dechirped signal. Output is encoded for a digital indication of the power and is fed through scalers to set the threshold of the video signal processor.