Patents by Inventor Raman Wadehra

Raman Wadehra has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Global view of performance management in a diverse call center environment
    Patent number: 8300797
    Abstract: A computer system is provided comprising processor, memory, and application, that, when executed, receives input about a behavior associated with a metric. The system receives input about a first coaching program applied to the behavior and calculates a first change in the metric and receives input about a second coaching program applied to the behavior based on the first change in the metric and based on a first change in the behavior. The system calculates a second change in the metric associated with a second change in the behavior. The system determines a first element of the first coaching program that impacted the first change in the behavior. The system determines a second element of the second coaching program that impacted the second change in the behavior and combines the first element and the second element in a third coaching program for use in applying to instances of the behavior.
    Type: Grant
    Filed: October 29, 2010
    Date of Patent: October 30, 2012
    Assignee: Sprint Communications Company L.P.
    Inventors: Jared Benesh, Robert E. Norton, Jr., Thomas S. Sullivan, Raman Wadehra, Lance Williams, Mitchell L. Windsor