Abstract: The present invention comprises a method for: (i) receiving information from a caller C1 and indexing the caller C1 into a first group based, at least in part, on the received information, (ii) transmitting to a participant P1, a first message requesting that the participant P1 assist the caller C1 indexed in the first group, (iii) establishing a conference call between the participant P1 and the caller C1 in response to the participant P1 responding to the first message, (iv) transmitting the first message to a participant P2 when the participant P1 does not respond to the first message, (v) establishing a conference call between the participant P2 and the caller C1 in response to the participant P2 responding to the first message, and (vi) connecting the caller C1 with an agent A1 when a response to the first message is not received from the participant P1 and the participant P2.

Abstract: A teleconference system that monitors the activity levels of one or more attendees of a teleconference and, based on that monitoring, provides information about attendees who are active participants and attendees who are passive listeners. The information includes evaluative feedback or a conference roster that is ordered based on the activity levels of the attendees, or both. Furthermore, the teleconference system takes into account that the potential invitees to a teleconference being scheduled can be different from one another in terms of their importance to a teleconference being scheduled, or in terms of the relevance of the teleconference to those invitees. The system is also able to consider the activity levels that are reported for a teleconference in progress when the system schedules a new teleconference.

Abstract: A method for authentication is disclosed. During use, the observed usage of the device is compared to an expected pattern of usage of the device. Deviation between the observed and expected usage indicates that the user might not be authorized to use the device. If the deviation exceeds a threshold, a credential is required from the user to authenticate itself as the authorized user.

Abstract: Telephone numbers are identified and highlighted on any computer document being loaded into a graphical user interface (GUI) for viewing by a user, and context information associated with the telephone numbers so tagged may also be viewed. The user may click on any particular highlighted telephone number or context information in the computer document while displayed in the GUI window in order to store the telephone number together with any desired context information associated therewith, or perform other functions, such as sending a facsimile transmission to the number, sending a message (e.g., SMS, IM or e-mail) or searching an associated database for prior occurrences of the telephone number or context information.

Abstract: A method, system, and device are provided for presenting event views via a calendaring application or the like. In particular, the event view is alterable depending upon whether or not the event currently being viewed is a past event or not. Past events may posses additional attributes not possessed by other events and, therefore, the presentation of a past event and the information related thereto may differ from the presentation of other events.

Abstract: A method and system are disclosed for displaying a message on a display. The present subject matter takes into account the movement pattern of an object while displaying the message.

Abstract: The present invention comprises a method for: (i) receiving information from a caller C1 and indexing the caller C1 into a first group based, at least in part, on the received information, (ii) transmitting to a participant P1, a first message requesting that the participant P1 assist the caller C1 indexed in the first group, (iii) establishing a conference call between the participant P1 and the caller C1 in response to the participant P1 responding to the first message, (iv) transmitting the first message to a participant P2 when the participant P1 does not respond to the first message, (v) establishing a conference call between the participant P2 and the caller C1 in response to the participant P2 responding to the first message, and (vi) connecting the caller C1 with an agent A1 when a response to the first message is not received from the participant P1 and the participant P2.

Abstract: A teleconference system is disclosed that monitors the activity levels of one or more attendees of a teleconference and, based on that monitoring, provides information about attendees who are active participants and attendees who are passive listeners. The information includes evaluative feedback or a conference roster that is ordered based on the activity levels of the attendees, or both. Furthermore, the teleconference system takes into account that the potential invitees to a teleconference being scheduled can be different from one another in terms of their importance to a teleconference being scheduled, or in terms of the relevance of the teleconference to those invitees. The system is also able to consider the activity levels that are reported for a teleconference in progress when the system schedules a new teleconference.

Abstract: Digital ink is captured using either a digitizer attached to the serial port of the computer or by a tablet computer having a stylus during the detection, capture, storage and association of ink with particular types of information. An ink log stores handwritten notes that are generated during a phone call. Whenever a call is made or received via a regular telephone or an IP Softphone, the number being dialed or that the call is being received from is used in a search to locate a file associated with this number within an ink log. If a file associated with the called or dialed number exists, then the file is retrieved and all prior ink notes associated with this number, including their time stamps, are displayed in a window that is opened. If a file corresponding to the called or dialed number is not present in the ink log, then a new file is created along with an associated blank window, whereby the user can begin “inking” into this file.

Abstract: A method for authentication is disclosed. During use, the observed usage of the device is compared to an expected pattern of usage of the device. Deviation between the observed and expected usage indicates that the user might not be authorized to use the device. If the deviation exceeds a threshold, a credential is required from the user to authenticate itself as the authorized user.

Abstract: Telephone numbers are identified and highlighted on any computer document being loaded into a graphical user interface (GUI) for viewing by a user, and context information associated with the telephone numbers so tagged may also be viewed. The user may click on any particular highlighted telephone number or context information in the computer document while displayed in the GUI window in order to store the telephone number together with any desired context information associated therewith, or perform other functions, such as sending a facsimile transmission to the number, sending a message (e.g., SMS, IM or e-mail) or searching an associated database for prior occurrences of the telephone number or context information.

Abstract: Voice input is captured by a microphone that is connected to a standard sound card. Ink is also captured using an input device, such as a mouse, a tablet pc or the pen/stylus of a personal digital assistant (PDA). The captured voice input is converted in the soundcard to speech data and forwarded to an indexer module, where it is temporally indexed to ink obtained from an ink capture module via an input device. The indexed ink/speech data is then stored in a memory module for subsequent user access. When the ink is selected by a user, such as via a pen/stylus of the PDA, the speech data that is indexed to the ink is played, i.e., the multi-modal data is retrieved. The listener is able to enter ink on a document based on the content of the voice input.

Abstract: Digital ink is captured using either a digitizer attached to the serial port of the computer or by a tablet computer having a stylus during the detection, capture, storage and association of ink with particular types of information. An ink log stores handwritten notes that are generated during a phone call. Whenever a call is made or received via a regular telephone or an IP Softphone, the number being dialed or that the call is being received from is used in a search to locate a file associated with this number within an ink log. If a file associated with the called or dialed number exists, then the file is retrieved and all prior ink notes associated with this number, including their time stamps, are displayed in a window that is opened. If a file corresponding to the called or dialed number is not present in the ink log, then a new file is created along with an associated blank window, whereby the user can begin “inking” into this file.

Abstract: Telephone numbers are identified and highlighted on any computer document being loaded into a graphical user interface (GUI) for viewing by a user. The user may click on any particular highlighted telephone number in the computer document while displayed in the GUI window in order to store the telephone number together with any desired context information associated therewith.

Abstract: Digital ink annotations of digital documents are captured, processed, and stored for later retrieval. Elements within the digital documents are found and data concerning them are stored, in order that they may be associated with the digital ink annotation and serve as anchors for the digital ink annotations within the digital documents being annotated. Furthermore, a markup language schema is used for the efficient, standardized storage of the digital ink annotations. By these means, digital ink annotations are stored efficiently, retrieved, and rendered accurately across different types of browsers and operating systems, as well as across different size browser windows and output devices.

Abstract: Relevant and useful types of data, such as telephone numbers, are identified and highlighted on a downloaded web page in a web browser. The browser user may click on a particular instance of the type of data highlighted in order to perform an activity or operation with it, such as, in the case of a highlighted telephone number, dialing the telephone number, or storing it in an address book.