Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and/or computing entities for performing one of loading or unloading a plurality of articles for an object comprising a plurality of positions at which the plurality of articles can be loaded or unloaded via an IETM viewer. In accordance with one embodiment, a method is provided comprising: generating a digital aggregated workflow comprising a sequence of position workflows, each position workflow comprising a sequence of procedures to be performed at a corresponding position, wherein each procedure comprises a sequence of operations to be performed. The provided method further comprises at least providing a sequence of operations of a first procedure, providing a procedure progression mechanism configured to be selectable by the user, and responsive to the user selecting the procedure progression mechanism, providing a sequence of operations of a second procedure for display via the IETM viewer.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and/or computing entities for displaying content found in technical documentation via an IETM viewer. In accordance with one embodiment, a method is provided comprising: receiving textual changes with respect to a first version of the textual content of the topic; determining an activity level of a user indicative of the user's presence in the topic; based at least in part on the determined activity level of the user: assigning a change format to each of textual changes based at least in part on a change type of each textual change, displaying a change notification comprising an acknowledgement mechanism, and responsive to user interaction with the acknowledgement mechanism, providing a second version of the textual content of the topic, wherein the second version of textual content conveys the textual changes using the change formats assigned to each textual change.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for generating an annotation for textual information and/or media content for technical documentation for an item in an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the technical documentation via an IETM viewer.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for displaying a data source of data found in technical documentation for an item via an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the technical documentation via an IETM viewer. In one embodiment, a method is provided comprising: providing a window comprising (1) textual information from and/or an illustration related to the data and (2) a selection mechanism; receiving a first type or a second type of selection of the mechanism; responsive to receiving the first type of selection, generating a data source window comprising a relevant section of the data source that relates to the textual information and/or the illustration; responsive to receiving the second type of selection, generating the data source window comprising the data source; and providing the data source window for display via the IETM viewer.

Abstract: Computer program products, methods, systems, apparatus, and computing entities are provided for providing targeted content to a user. In one embodiment, a method is provided comprising: determining whether a phone number for a digital call involving a mobile device or a user computing entity is one of a plurality of target phone numbers; responsive to determining that the phone number is one of the target phone numbers, identifying content control rules associated with the phone number; responsive to identifying the content control rules, identifying actions to be carried out in accordance with the content control rules, wherein at least one of the actions involves providing the targeted content via a call companion interface available through the mobile device or the user computing entity in response to an occurrence of an idle instance experienced by the user on the digital call while the digital call is connected.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and/or computing entities for displaying content found in technical documentation via an IETM viewer. In accordance with one embodiment, a method is provided comprising: providing a window for display via the IETM viewer, the window displaying content found in the documentation; receiving a focus of a first portion of the content; and thereafter: determining whether the first portion is relevant to a user; and responsive to determining the first portion is relevant, causing the first portion to be displayed using a relevant format; receiving a focus of a second portion of the content; and thereafter: determining whether the second portion of the content is relevant to the user; and responsive to determining the second portion is not relevant, causing the second portion to be displayed on the window using an irrelevant format that is different than the relevant format.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and computing entities for displaying content found in technical documentation for an item via an IETM viewer. In accordance with one embodiment, a method is provided comprising: providing a window for display via the IETM viewer, the window displaying the content found in the technical documentation; receiving a focus of a first portion of the content received based at least in part on the user performing a first action; and in response, causing the first portion to be conveyed using a first enhancing format; and thereafter: receiving a focus of a second portion of the content received based at least in part on the user performing a second action; and in response: causing the first portion to no longer be conveyed using the first enhancing format; and causing the second portion to be conveyed using a second enhancing format.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and computing entities for displaying media content of an electrical connector comprising a plurality of pins referenced in technical documentation for an item via an IETM viewer. In accordance with one embodiment, a method is provided comprising: providing a window for display via the viewer comprising a first view pane displaying textual information comprising an identifier for the connector and a second view pane displaying media content illustrating the connector and pins; receiving a selection of the identifier; and in response: generating and providing a preview window for the connector comprising pin information; receiving a selection of a pair of pins from the pin information by the user; and in response, causing the pair to be displayed using a highlighting format in the media content, and causing the remaining pins to be displayed in a deemphasized format.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and computing entities for controlling content found in technical documentation via an IETM viewer. In accordance with one embodiment, a method is provided comprising: providing a window for display via the IETM viewer, the window displaying the content found in the documentation; receiving a first verbal command from a user; responsive to receiving the first verbal command: identifying a focus of a first portion of the content; and causing a first action to be performed with respect to a first user interface control element associated with the first portion; and thereafter: receiving a second verbal command from the user; and responsive to receiving the second verbal command: identifying a focus of a second portion of the content; and causing a second action to be performed with respect to a second user interface control element associated with the second portion.

Abstract: Computer program products, methods, systems, apparatus, and computing entities are provided for establishing supplemental communication sessions between a caller and callee of a voice-based telephone call. The supplemental communication sessions may occur via a unique URL generated for a call and provided to a mobile device participating in the telephone call. By accessing the URL, the mobile device user has access to content tailored specifically to the telephone call, such as a dynamically updated indication of a callback time estimate if the mobile device user requested a callback when a representative of a third party is available to participate in a callback.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for generating a list of parts for technical documentation for an item to be used in an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the documentation via an IETM viewer. In one embodiment, a method is provided comprising: importing a publication of a portion of the documentation into the IETM comprising an illustrated parts breakdown (IPB); identifying parts in the IPB; generating the list of parts based on the parts identified in the IPB; providing a window for display via the IETM viewer comprising a first view pane displaying the list of parts in which each part is selectable; receiving a selection of a particular part from the list; and responsive to receiving the selection, providing one or more illustrations for the part for display via a second view pane.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for displaying information for a topic found in technical documentation for an item via an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the technical documentation via an IETM viewer. In one embodiment, a method is provided comprising: receiving a selection of the topic; and responsive to receiving the selection: identifying tags within the information in which each tag is associated with a specific element type; generating a window to display the information by, for each tag identified within the information: configuring interactive features provided with respect to a portion of the information associated with the tag as unavailable to a user on the window; and providing a mechanism on the window for the portion of the information configured as selectable; and providing the window for display via the IETM viewer.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for providing a table of contents (TOC) related to an information topic for an item in an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to technical documentation for the item via an IETM viewer. In one embodiment, a method is provided comprising: providing a TOC window for display via the IETM viewer that includes an information topic field and a view pane; receiving the information topic for the item, wherein a user inputs the information topic in the field; and responsive to receiving the information topic: identifying topics found in the technical documentation, in which each topic comprises metadata having an information code matching the information topic, identifying a name for each topic, generating the TOC using the name for each topic, and providing the TOC for display via the view pane.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for importing information of a source document for a publication of technical documentation for an item into an interactive electronic technical manual system (IETM). In one embodiment, a method is provided comprising: for each format structure found in the information: reading the format structure configured to contribute to an organizational framework of the source document; and assigning a tag to a component corresponding to the format structure, wherein the tag (1) identifies the format structure and the component and (2) allows display of the format structure on a window; receiving a request to view the information; and responsive to receiving the request: generating the window based on the tag for each format structure to display each format structure on the window along with the corresponding component to provide the organizational framework of the source document on the window.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for displaying textual information for a topic found in technical documentation for an item via an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the technical documentation via an IETM viewer. In one embodiment, a method is provided comprising: receiving a selection of the topic to view the information; and responsive to receiving the selection: identifying a security classification attribute for the information from metadata; identifying a display format for the information based on the security classification attribute; determining an availability to view the information based on the security classification attribute and a security level of a user; and providing a window for display, wherein the information is presented on the window using the first display format and the information is available or not to view based on the availability.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for transferring a performance of a procedure found in technical documentation for an item via an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the technical documentation. In one embodiment, a method is provided comprising: providing the steps of the procedure in an order in which the steps are to be carried out; and while a user is participating in the performance of the procedure: causing a particular step that is being carried out to be highlighted; receiving input of a selection of a transfer mechanism and in response: causing an indication to be displayed between the particular step and a next step to be carried out identifying where the performance has been suspended; providing a transfer window displaying transfer information; and recording the transfer information and an identifier for the indication.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for providing functionality at an end of textual information found in technical documentation for an item via an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the technical documentation via an IETM viewer. In one embodiment, a method is provided comprising: providing a window comprising (1) a first view pane displaying the textual information and (2) a second view pane displaying media content; receiving input of a user scrolling to the end of the information; responsive to receiving the input, providing a selection mechanism configured to perform functionality as a result of the user selecting the mechanism; and after the mechanism has been displayed: receiving input of the user scrolling to a position not at the end of the information; and responsive to receiving the input, causing the mechanism to be removed.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for supporting communication functionality in an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access via an IETM viewer to technical documentation for an item. In one embodiment, a method is provided comprising: providing a window comprising a communication session option; receiving input of a selection of the communication session option; responsive to receiving the input: identifying active users who are signed into the IETM for a particular object of the item based on credentials for the user and the user being signed into the IETM for the particular object; and causing display of an identifier for each active user on the window as selectable; receiving input of a selection of an indicator for an active user; and responsive to receiving the input, initiating a communication session with the active user within the IETM.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for displaying a data source of data found in technical documentation for an item via an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the technical documentation via an IETM viewer. In one embodiment, a method is provided comprising: providing a window comprising (1) textual information from and/or an illustration related to the data and (2) a selection mechanism; receiving a first type or a second type of selection of the mechanism; responsive to receiving the first type of selection, generating a data source window comprising a relevant section of the data source that relates to the textual information and/or the illustration; responsive to receiving the second type of selection, generating the data source window comprising the data source; and providing the data source window for display via the IETM viewer.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for providing previews at an end of textual information for a topic found in technical documentation for an item via an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the technical documentation via an IETM viewer. In one embodiment e, a method is provided comprising: providing a window comprising (1) a first view pane displaying the textual information and (2) a second view pane displaying media content; receiving input of a user scrolling to the end of the textual information: responsive to receiving the input, providing a selection mechanism for display; receiving selection of the mechanism; responsive to receiving the selection: generating and providing for display a preview window displaying a portion of content comprising textual information and/or media content for a second topic found in the technical documentation for the item.