Patents by Inventor Randy G. Goldberg
Randy G. Goldberg has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10382624Abstract: A bridging for using a non-voice-based user interface, such as a text chat interface, with a voice-enabled interactive voice response system which, during a non-voice-based communication session with a client user device, receives from the client user device, a non-voice entry entered by a client user into the communication session; identifies one or more elements in the non-voice entry constrained by one or more allowed responses by the voice-enabled interactive voice response system; maps the one or more elements to one or more of the allowed responses; and passes the mapped one or more identified elements to a voice-enabled interactive voice response system as a input via emulation of a voice recognition analysis response.Type: GrantFiled: March 1, 2017Date of Patent: August 13, 2019Assignee: Speech-Soft Solutions Inc.Inventors: Randy G. Goldberg, Deborah W. Brown, Janardhan P. Reddy
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Publication number: 20180255180Abstract: A bridging for using a non-voice-based user interface, such as a text chat interface, with a voice-enabled interactive voice response system which, during a non-voice-based communication session with a client user device, receives from the client user device, a non-voice entry entered by a client user into the communication session; identifies one or more elements in the non-voice entry constrained by one or more allowed responses by the voice-enabled interactive voice response system; maps the one or more elements to one or more of the allowed responses; and passes the mapped one or more identified elements to a voice-enabled interactive voice response system as a input via emulation of a voice recognition analysis response.Type: ApplicationFiled: March 1, 2017Publication date: September 6, 2018Applicant: Speech-Soft Solutions LLCInventors: Randy G. Goldberg, Deborah W. Brown, Janardhan P. Reddy
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Publication number: 20160180842Abstract: A method and apparatus derive a dynamic grammar composed of a subset of a plurality of data elements that are each associated with one of a plurality of reference identifiers. The present invention generates a set of selection identifiers on the basis of a user-provided first input identifier and determines which of these selection identifiers are present in a set of pre-stored reference identifiers. The present invention creates a dynamic grammar that includes those data elements that are associated with those reference identifiers that are matched to any of the selection identifiers. Based on a user-provided second identifier and on the data elements of the dynamic grammar, the present invention selects one of the reference identifiers in the dynamic grammar.Type: ApplicationFiled: February 29, 2016Publication date: June 23, 2016Inventors: Deborah W. BROWN, Randy G. GOLDBERG, Stephen Michael MARCUS, Richard R. ROSINSKI
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Patent number: 9286887Abstract: A method and apparatus derive a dynamic grammar composed of a subset of a plurality of data elements that are each associated with one of a plurality of reference identifiers. The present invention generates a set of selection identifiers on the basis of a user-provided first input identifier and determines which of these selection identifiers are present in a set of pre-stored reference identifiers. The present invention creates a dynamic grammar that includes those data elements that are associated with those reference identifiers that are matched to any of the selection identifiers. Based on a user-provided second identifier and on the data elements of the dynamic grammar, the present invention selects one of the reference identifiers in the dynamic grammar.Type: GrantFiled: March 24, 2014Date of Patent: March 15, 2016Assignee: AT&T Intellectual Property II, L.P.Inventors: Deborah W. Brown, Randy G. Goldberg, Stephen Michael Marcus, Richard R. Rosinski
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Publication number: 20140207458Abstract: A method and apparatus derive a dynamic grammar composed of a subset of a plurality of data elements that are each associated with one of a plurality of reference identifiers. The present invention generates a set of selection identifiers on the basis of a user-provided first input identifier and determines which of these selection identifiers are present in a set of pre-stored reference identifiers. The present invention creates a dynamic grammar that includes those data elements that are associated with those reference identifiers that are matched to any of the selection identifiers. Based on a user-provided second identifier and on the data elements of the dynamic grammar, the present invention selects one of the reference identifiers in the dynamic grammar.Type: ApplicationFiled: March 24, 2014Publication date: July 24, 2014Applicant: AT&T Intellectual Property II, L.P.Inventors: Deborah W. Brown, Randy G. Goldberg, Stephen Michael Marcus, Richard R. Rosinski
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Patent number: 8682665Abstract: A method and apparatus derive a dynamic grammar composed of a subset of a plurality of data elements that are each associated with one of a plurality of reference identifiers. The present invention generates a set of selection identifiers on the basis of a user-provided first input identifier and determines which of these selection identifiers are present in a set of pre-stored reference identifiers. The present invention creates a dynamic grammar that includes those data elements that are associated with those reference identifiers that are matched to any of the selection identifiers. Based on a user-provided second identifier and on the data elements of the dynamic grammar, the present invention selects one of the reference identifiers in the dynamic grammar.Type: GrantFiled: April 28, 2011Date of Patent: March 25, 2014Assignee: AT&T Intellectual Property II, L.P.Inventors: Deborah W. Brown, Randy G. Goldberg, Stephen Michael Marcus, Richard R. Rosinski
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Patent number: 8117033Abstract: Disclosed herein are systems, methods, and computer-readable storage media for processing a message received from a user to determine whether an estimate of intelligibility is below an intelligibility threshold. The method includes recognizing a portion of a user's message that contains the one or more expected utterances from a critical information list, calculating an estimate of intelligibility for the recognized portion of the user's message that contains the one or more expected utterances, and prompting the user to repeat at least the recognized portion of the user's message if the calculated estimate of intelligibility for the recognized portion of the user's message is below an intelligibility threshold. In one aspect, the method further includes prompting the user to repeat at least a portion of the message if any of a measured speech level and a measured signal-to-noise ratio of the user's message are determined to be below their respective thresholds.Type: GrantFiled: August 8, 2011Date of Patent: February 14, 2012Assignee: AT&T Intellectual Property II, L.P.Inventors: Harvey S. Cohen, Randy G. Goldberg, Kenneth H. Rosen
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Publication number: 20110295604Abstract: Disclosed herein are systems, methods, and computer-readable storage media for processing a message received from a user to determine whether an estimate of intelligibility is below an intelligibility threshold. The method includes recognizing a portion of a user's message that contains the one or more expected utterances from a critical information list, calculating an estimate of intelligibility for the recognized portion of the user's message that contains the one or more expected utterances, and prompting the user to repeat at least the recognized portion of the user's message if the calculated estimate of intelligibility for the recognized portion of the user's message is below an intelligibility threshold. In one aspect, the method further includes prompting the user to repeat at least a portion of the message if any of a measured speech level and a measured signal-to-noise ratio of the user's message are determined to be below their respective thresholds.Type: ApplicationFiled: August 8, 2011Publication date: December 1, 2011Applicant: AT&T Intellectual Property II, L.P.Inventors: Harvey S. Cohen, Randy G. Goldberg, Kenneth H. Rosen
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Publication number: 20110202343Abstract: A method and apparatus derive a dynamic grammar composed of a subset of a plurality of data elements that are each associated with one of a plurality of reference identifiers. The present invention generates a set of selection identifiers on the basis of a user-provided first input identifier and determines which of these selection identifiers are present in a set of pre-stored reference identifiers. The present invention creates a dynamic grammar that includes those data elements that are associated with those reference identifiers that are matched to any of the selection identifiers. Based on a user-provided second identifier and on the data elements of the dynamic grammar, the present invention selects one of the reference identifiers in the dynamic grammar.Type: ApplicationFiled: April 28, 2011Publication date: August 18, 2011Applicant: AT&T Intellectual Property I, L.P.Inventors: Deborah W. Brown, Randy G. Goldberg, Stephen Michael Marcus, Richard R. Rosinski
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Patent number: 7996221Abstract: Disclosed herein are systems, methods, and computer-readable storage media for processing a message received from a user to determine whether an estimate of intelligibility is below an intelligibility threshold. The method includes recognizing a portion of a user's message that contains the one or more expected utterances from a critical information list, calculating an estimate of intelligibility for the recognized portion of the user's message that contains the one or more expected utterances, and prompting the user to repeat at least the recognized portion of the user's message if the calculated estimate of intelligibility for the recognized portion of the user's message is below an intelligibility threshold. In one aspect, the method further includes prompting the user to repeat at least a portion of the message if any of a measured speech level and a measured signal-to-noise ratio of the user's message are determined to be below their respective thresholds.Type: GrantFiled: December 22, 2009Date of Patent: August 9, 2011Assignee: AT&T Intellectual Property II, L.P.Inventors: Harvey S. Cohen, Randy G. Goldberg, Kenneth H. Rosen
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Patent number: 7937260Abstract: A method and apparatus derive a dynamic grammar composed of a subset of a plurality of data elements that are each associated with one of a plurality of reference identifiers. The present invention generates a set of selection identifiers on the basis of a user-provided first input identifier and determines which of these selection identifiers are present in a set of pre-stored reference identifiers. The present invention creates a dynamic grammar that includes those data elements that are associated with those reference identifiers that are matched to any of the selection identifiers. Based on a user-provided second identifier and on the data elements of the dynamic grammar, the present invention selects one of the reference identifiers in the dynamic grammar.Type: GrantFiled: June 15, 1998Date of Patent: May 3, 2011Assignee: AT&T Intellectual Property II, L.P.Inventors: Deborah W. Brown, Randy G. Goldberg, Stephen Michael Marcus, Richard R. Rosinski
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Publication number: 20100100381Abstract: The present invention relates to a system and method for automatically verifying that a message received from a user is intelligible. In an exemplary embodiment, a message is received from the user. A speech level of the user's message may be measured and compared to a pre-determined speech level threshold to determine whether the measured speech level is below the pre-determined speech level threshold. A signal-to-noise ratio of the user's message may be measured and compared to a pre-determined signal-to-noise ratio threshold to determine whether the measured signal-to-noise ratio of the message is below the pre-determined signal-to-noise ratio threshold. An estimate of intelligibility for the user's message may be calculated and compared to an intelligibility threshold to determine whether the calculated estimate of intelligibility is below the intelligibility threshold.Type: ApplicationFiled: December 22, 2009Publication date: April 22, 2010Applicant: AT&T Corp.Inventors: Harvey S. Cohen, Randy G. Goldberg, Kenneth H. Rosen
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Patent number: 7660716Abstract: The present invention relates to a system and method for automatically verifying that a message received from a user is intelligible. In an exemplary embodiment, a message is received from the user. A speech level of the user's message may be measured and compared to a pre-determined speech level threshold to determine whether the measured speech level is below the pre-determined speech level threshold. A signal-to-noise ratio of the user's message may be measured and compared to a pre-determined signal-to-noise ratio threshold to determine whether the measured signal-to-noise ratio of the message is below the pre-determined signal-to-noise ratio threshold. An estimate of intelligibility for the user's message may be calculated and compared to an intelligibility threshold to determine whether the calculated estimate of intelligibility is below the intelligibility threshold.Type: GrantFiled: October 3, 2007Date of Patent: February 9, 2010Assignee: AT&T Intellectual Property II, L.P.Inventors: Harvey S. Cohen, Randy G. Goldberg, Kenneth H. Rosen
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Patent number: 7630899Abstract: A method and apparatus derive a dynamic grammar composed of a subset of a plurality of data elements that are each associated with one of a plurality of reference identifiers. The present invention generates a set of selection identifiers on the basis of a user-provided first input identifier and determines which of these selection identifiers are present in a set of pre-stored reference identifiers. The present invention creates a dynamic grammar that includes those data elements that are associated with those reference identifiers that are matched to any of the selection identifiers. Based on a user-provided second identifier and on the data elements of the dynamic grammar, the present invention selects one of the reference identifiers in the dynamic grammar.Type: GrantFiled: September 7, 2006Date of Patent: December 8, 2009Assignee: AT&T Intellectual Property II, L.P.Inventors: Deborah W. Brown, Randy G. Goldberg, Stephen Michael Marcus, Richard R. Rosinski
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Patent number: 7295982Abstract: The present invention relates to a system and method for automatically verifying that a message received from a user is intelligible. In an exemplary embodiment, a message is received from the user. A speech level of the user's message may be measured and compared to a pre-determined speech level threshold to determine whether the measured speech level is below the pre-determined speech level threshold. A signal-to-noise ratio of the user's message may be measured and compared to a pre-determined signal-to-noise ratio threshold to determine whether the measured signal-to-noise ratio of the message is below the pre-determined signal-to-noise ratio threshold. An estimate of intelligibility for the user's message may be calculated and compared to an intelligibility threshold to determine whether the calculated estimate of intelligibility is below the intelligibility threshold.Type: GrantFiled: November 19, 2001Date of Patent: November 13, 2007Assignee: AT&T Corp.Inventors: Harvey S. Cohen, Randy G. Goldberg, Kenneth H. Rosen
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Patent number: 7031925Abstract: A method and apparatus create a dynamic grammar pertaining to a current user from a global database of data items. A user first identifies himself to the system using a predetermined input identifier, such as an account number, for example. On the basis of this input identifier, the system of the present invention extracts from a global customer database those data items that are associated with the input identifier of the customer. A dynamic grammar including these extracted data items is created, and the system performs a search for a particular data item within this dynamic grammar on the basis of further search criteria that are provided by the customer.Type: GrantFiled: June 15, 1998Date of Patent: April 18, 2006Assignee: AT&T Corp.Inventor: Randy G. Goldberg
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Publication number: 20040062365Abstract: A network-based voice messaging system is provided. A voice message is received at a network. The network converts the voice message into a text message by utilizing speech recognition software. The text message is transmitted to the intended recipient as an electronic mail (e-mail) message or facsimile document and is received by the intended recipient on conventional text receiving equipment.Type: ApplicationFiled: September 15, 2003Publication date: April 1, 2004Inventors: Sanjay Agraharam, Randy G. Goldberg, Robert Edward Markowitz, Kenneth H. Rosen
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Patent number: 6687340Abstract: A system and apparatus provides a voice message of a calling party to a called party. The method includes the steps of initiating a telephone call to the called party over a first network and receiving the telephone call at a network node within the first network. The method further includes the steps of determining whether the called party is on-line a second network and receiving the voice message from the calling party. The method further includes the steps of converting the voice message to a digital file and sending an electronic mail message that includes the digital file to the called party.Type: GrantFiled: May 2, 2001Date of Patent: February 3, 2004Assignee: AT&T Corp.Inventors: Randy G. Goldberg, Robert Edward Markowitz, Kenneth H. Rosen
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Patent number: 6654448Abstract: A network-based voice messaging system is provided. A voice message is received at a network. The network converts the voice message into a text message by utilizing speech recognition software. The text message is transmitted to the intended recipient as an electronic mail (e-mail) message or facsimile document and is received by the intended recipient on conventional text receiving equipment.Type: GrantFiled: April 22, 2002Date of Patent: November 25, 2003Assignee: AT&T Corp.Inventors: Sanjay Agraharam, Randy G. Goldberg, Robert Edward Markowitz, Kenneth H. Rosen
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Patent number: RE45289Abstract: An apparatus and method for the robust recognition of speech during a call in a noisy environment is presented. Specific background noise models are created to model various background noises which may interfere in the error free recognition of speech. These background noise models are then used to determine which noise characteristics a particular call has. Once a determination has been made of the background noise in any given call, speech recognition is carried out using the appropriate background noise model.Type: GrantFiled: October 17, 2001Date of Patent: December 9, 2014Assignee: AT&T Intellectual Property II, L.P.Inventors: Randy G. Goldberg, Kenneth H. Rosen, Richard M. Sachs, Joel A. Winthrop