Abstract: Systems, methods, and computer software for generating a search query involve displaying a search query entry page that includes multiple fields for entry of search parameters. User input defining at least a portion of a search query for at least one of the fields is received. A formatted search query having a format associated with a predetermined search engine is dynamically generated based on the received user input, and the formatted search query is displayed.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for conducting and scheduling a communication session with a remote agent. A communication session can be scheduled using a scheduling interface configured to present scheduling data. Upon scheduling a communication session, the user can be sent a confirmation message including the details of the scheduled communication session. The user can enter the communication session via a launch page configured to allow entrance to the communication session during a scheduled time period. Prior to the time period, the launch page can present the user with a clock indicating the remaining time until the user can enter. Upon entering the communication session, the user is presented with a communication session interface enabled with a primary communication method. Communication methods can be added or terminated with terminating the communication session as long as one communication method remains active.