Abstract: A cargo container for resting on a seat of a vehicle. An upper portion of the cargo container defines a first internal storage space and comprises a first bottom panel to rest on the seat of the vehicle. The upper portion has a first depth corresponding with a depth of the seat. The upper portion comprises a hinged door openable to provide access to the first internal storage space and closable to restrict access to the first internal storage space. A leg portion extends from the upper portion. The leg portion has a second depth less than the first depth. The leg portion is sized to engage a floor of the vehicle when the first bottom panel is resting on the seat of the vehicle. A seatbelt engagement feature is coupled to the upper portion and is configured to engage a seatbelt for the seat of the vehicle.

Abstract: Various arrangements are presented for allowing a remote expert to assist a customer relationship management (CRM) agent. A CRM system may present details about an accessed customer account and an option to remotely contact an expert, wherein the expert has more access rights to a CRM communication system than the CRM agent. A request to contact the expert and a selection of a subject matter from a plurality of subject matters may be received. The request may be routed to the expert based on expert routing rules enforced by the CRM communication system. A chat communication session with the expert may be initiated. The expert CRM client system may be caused to access the customer account. Details about the accessed customer account and a chat interface to communicate with the CRM agent may be output.

Abstract: A cargo container for resting on a seat of a vehicle. An upper portion of the cargo container defines a first internal storage space and comprises a first bottom panel to rest on the seat of the vehicle. The upper portion has a first depth corresponding with a depth of the seat. The upper portion comprises a hinged door openable to provide access to the first internal storage space and closable to restrict access to the first internal storage space. A leg portion extends from the upper portion. The leg portion has a second depth less than the first depth. The leg portion is sized to engage a floor of the vehicle when the first bottom panel is resting on the seat of the vehicle. A seatbelt engagement feature is coupled to the upper portion and is configured to engage a seatbelt for the seat of the vehicle.

Abstract: Various arrangements are presented for allowing a remote expert to assist a customer relationship management (CRM) agent. A CRM system may present details about an accessed customer account and an option to remotely contact an expert, wherein the expert has more access rights to a CRM communication system than the CRM agent. A request to contact the expert and a selection of a subject matter from a plurality of subject matters may be received. The request may be routed to the expert based on expert routing rules enforced by the CRM communication system. A chat communication session with the expert may be initiated. The expert CRM client system may be caused to access the customer account. Details about the accessed customer account and a chat interface to communicate with the CRM agent may be output.