Patents by Inventor Richard D. Carignan

Richard D. Carignan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Computer program product for determining and reducing customer service impact
    Patent number: 7647241
    Abstract: In general, in one aspect, the invention features a computerized method for determining customer service impact. The method includes receiving item orders having a requested completion date. The method also includes scheduling a scheduled completion date for each item order. The method also includes selecting at least one item order, each item order having a scheduled completion date. The method also includes comparing the scheduled completion date with the requested completion date for each selected item order. The method also includes deriving a customer service measurement for each selected item order based on the comparing step. The method can include the optional step of reporting and/or displaying customer service measurement data. In general, in another aspect, the invention relates to a system for determining customer service impact that performs the method steps just described.
    Type: Grant
    Filed: October 17, 2000
    Date of Patent: January 12, 2010
    Assignee: Infor Global Solutions (Veenendaal) B.V
    Inventors: Michael P. Lilly, Mark A. Longmire, Richard D. Carignan