Abstract: Consistent with an aspect of the present disclosure, customer IT-related requests are used to identify and prioritize standardized IT processes, such as those specified in the ITIL. In particular, based on the customer requests and associated correlation values, defined customer requirements are ranked, and those with the highest ranking are assigned corresponding metrics. Based on the metrics and additional correlation values, standardized IT processes, such as ITIL sub-functions, are assigned priority values and ranked accordingly. Those IT processes having the highest rankings, i.e., those that are most closely aligned with the customer's requests, are preferentially carried out.

Abstract: An apparatus for applying material by cathodic arc vapor deposition to a substrate is provided which includes a vessel, a disk-shaped cathode, a platter for supporting the substrate, apparatus for maintaining a vacuum in the vessel, and apparatus for selectively sustaining an arc of electrical energy between the cathode and an anode. The disk-shaped cathode has a first end surface, a second end surface, and an evaporative surface extending between the first and second end surfaces, and the cathode is mounted on a pedestal positioned inside the vessel. The platter has a slot for receiving the pedestal, thereby enabling the platter to be movable into and out of the vessel.