Patents by Inventor Richard Gregory Lewis

Richard Gregory Lewis has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • TROUBLE TICKET ASSIGNMENT
    Publication number: 20080198974
    Abstract: A trouble ticket handling system is provided. The system typically includes a login logic, a monitoring device, and a user interface logic. The login logic typically operates to log a user into several trouble ticket systems. The monitoring device typically polls the trouble ticket systems for open trouble tickets. The user interface logic enables the user to automatically load a proper trouble ticket from any of the open trouble tickets in the trouble ticket systems. Methods and other systems are also provided.
    Type: Application
    Filed: April 29, 2008
    Publication date: August 21, 2008
    Applicant: AT&T DELAWARE INTELLECTUAL PROPERTY, INC.,formerly known as BellSouth Intellectual Property
    Inventors: Richard Gregory Lewis, Randy S. Young
  • Trouble ticket assignment
    Patent number: 7366731
    Abstract: A trouble ticket handling system is provided. The system typically includes a login logic, a monitoring device, and a user interface logic. The login logic typically operates to log a user into several trouble ticket systems. The monitoring device typically polls the trouble ticket systems for open trouble tickets. The user interface logic enables the user to automatically load a proper trouble ticket from any of the open trouble tickets in the trouble ticket systems. Methods and other systems are also provided.
    Type: Grant
    Filed: December 12, 2003
    Date of Patent: April 29, 2008
    Assignee: AT&T Delaware Intellectual Property, Inc.
    Inventors: Richard Gregory Lewis, Randy S. Young