Patents by Inventor Richard John Akester

Richard John Akester has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer queuing arrangement
    Patent number: 5867572
    Abstract: A customer queuing system receives telephone calls on one port of a switching system for handling by servers attached to output ports of the switching system. The queuing system estimates the waiting time which may be expected by each customer arriving at an input port and utilizes a voice announcement system to inform callers during the queue of the estimated waiting period prior to connection to one of the servers.
    Type: Grant
    Filed: February 20, 1996
    Date of Patent: February 2, 1999
    Assignee: British Telecommunications public limited company
    Inventors: Paul MacDonald, Richard John Akester