Patents by Inventor Richard K. Snyder

Richard K. Snyder has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Real-time feedback of survey results
    Patent number: 9332123
    Abstract: A system, method, and computer readable medium for feedback of survey results comprises a data center, a call center, and a survey platform communicably coupled to the data center and to the call center, wherein the data center receives a communication initiated by an individual, wherein the communication is routed to the survey platform after an event, wherein data related to at least one of: the individual and the communication is collected, wherein the individual is prompted for participation in a survey, if the individual agrees to participate in the survey, the data is routed to the call center, based on the data and information related to the individual, the individual is routed to an agent within a call center, wherein the agent conducts a survey, and wherein results of the survey are dynamically provided to quality control database.
    Type: Grant
    Filed: October 23, 2014
    Date of Patent: May 3, 2016
    Assignee: West Corproation
    Inventor: Richard K. Snyder
  • Real-time feedback of survey results
    Patent number: 8873733
    Abstract: A system, method, and computer readable medium for feedback of survey results comprises a data center, a call center, and a survey platform communicably coupled to the data center and to the call center, wherein the data center receives a communication initiated by an individual, wherein the communication is routed to the survey platform after an event, wherein data related to at least one of: the individual and the communication is collected, wherein the individual is prompted for participation in a survey, if the individual agrees to participate in the survey, the data is routed to the call center, based on the data and information related to the individual, the individual is routed to an agent within a call center, wherein the agent conducts a survey, and wherein results of the survey are dynamically provided to quality control database.
    Type: Grant
    Filed: June 8, 2007
    Date of Patent: October 28, 2014
    Assignee: West Corporation
    Inventor: Richard K. Snyder
  • Compilation, analysis, and graphic representation of call data
    Patent number: 7995725
    Abstract: A system, method, and computer readable medium that comprises, receiving an incoming communication, compiling statistics related to the incoming communication and analyzing the compiled statistics.
    Type: Grant
    Filed: May 11, 2006
    Date of Patent: August 9, 2011
    Assignee: West Corporation
    Inventor: Richard K. Snyder