Abstract: Methods and systems using voice recognition can obtain complex data from a database using simple data obtained from a user. The database associates and stores complex data with simple data. The interactive voice response system prompts the user for simple information, such as a phone number, which can be interpreted using voice recognition. The speech-obtained simple data is then matched with the simple data stored in the database. If a match is found, the complex data (e.g., a street address) stored with the simple data is communicated to the IVR system. The IVR system communicates the complex data to the user and prompts the user to confirm whether the complex data is accurate. The database can be a third-party database such as a computer accessible phone directory or a credit bureau.

Abstract: Methods, systems, and computer program products for providing an audio interface to electronic documents. An audio interface receives a request for electronic content from a client and retrieves the requested document. Next, the document is parsed to identify various elements, such as title, text, and links included in the document. Many of those providing electronic content include hierarchical indices to aid clients in finding documents covering a particular topic. The audio interface includes a facility to preserve, enhance, or create this hierarchical organization by mapping a document's text and links into a corresponding audio hierarchy. The client is then presented with various options from which to make a selection. Outside of this hierarchy, the client receives the document title, the number of links contained within the document, an audio representation of the document's text, and may optionally chose to hear only the links included in the document.