Abstract: In order to make existing IVR transactions visible to mobile device users that utilize a Virtual Personal Assistant (VPA), an interface is provided for an IVR system. The interface receives a transaction request from a VPA for a transaction provided by the IVR system and determines the transaction pertaining to the request. The interface then executes the respective IVR transaction application and converts the voice prompts of the IVR application to semantic data requests that can be interpreted by the VPA. The interface can provide data to the IVR application from data provided in the initial transaction request. Any missing data fields can be requested from the VPA. If the VPA is unable to provide the missing data from data available to the VPA, the VPA is able to prompt the user with text, audio and/or images prompts to obtain the missing data for the transaction.

Abstract: In order to make existing IVR transactions visible to mobile device users that utilize a Virtual Personal Assistant (VPA), an interface is provided for an IVR system. The interface receives a transaction request from a VPA for a transaction provided by the IVR system and determines the transaction pertaining to the request. The interface then executes the respective IVR transaction application and converts the voice prompts of the IVR application to semantic data requests that can be interpreted by the VPA. The interface can provide data to the IVR application from data provided in the initial transaction request. Any missing data fields can be requested from the VPA. If the VPA is unable to provide the missing data from data available to the VPA, the VPA is able to prompt the user with text, audio and/or images prompts to obtain the missing data for the transaction.

Abstract: An interface is provided for an IVR system. The interface receives a transaction request from a Virtual Personal Assistant (VPA) for a transaction provided by the IVR system and determines the transaction pertaining to the request. The interface then executes the respective IVR transaction application and converts the voice prompts of the IVR application to semantic data requests that can be interpreted by the VPA.

Abstract: A method and apparatus identifies a caller as a user in a group of users. An enrollment process extracts a grammar of the user's password and a voiceprint of the user's password and name. A caller may identify himself as a user by speaking his name. The name is recognized and a number of users having a name most closely matching the name spoken is identified using voice recognition techniques. The caller then speaks his password and the grammar is identified that most closely matches the grammars of the passwords corresponding to the users identified from the spoken name. A voiceprint is extracted from the name and grammar spoken by the caller, and if the voiceprint matches the voiceprint extracted for the user identified using the grammar during that user's enrollment process, the caller is identified as that user.

Abstract: A method and apparatus enrolls a user for voice recognition by prompting the user to speak a social security number or other number. A voiceprint is extracted from the social security number. Additional sequences of numbers are generated so that the total number of times each decimal digit appears in the social security number or the additional sequences meets or exceeds a threshold value. The user is then prompted to speak the additional sequences and the voiceprint extracted from the social security number is refined to include the additional information received from the responses to the prompts for the sequences. A standard sequence may also be prompted and a voiceprint of the standard sequence compared with the voiceprints of other users speaking the same standard sequence to identify the level of differentiation between the user's voice and other user's voices.

Abstract: A method and apparatus identifies a caller as a user in a group of users. An enrollment process extracts a grammar of the user's password and a voiceprint of the user's password and name. A caller may identify himself as a user by speaking his name. The name is recognized and a number of users having a name most closely matching the name spoken is identified using voice recognition techniques. The caller then speaks his password and the grammar is identified that most closely matches the grammars of the passwords corresponding to the users identified from the spoken name. A voiceprint is extracted from the name and grammar spoken by the caller, and if the voiceprint matches the voiceprint extracted for the user identified using the grammar during that user's enrollment process, the caller is identified as that user.