Abstract: A method for processing three-dimensional data that defines a three-dimensional scene, and determining and displaying lines-of-sight (LOS) and viewsheds on all visible surfaces of the scene, includes: i) assigning at a user-selected location at least one viewpoint in the scene; ii) applying ray tracing from locations in the scene to the viewpoint to determine locations in the scene that are in a line of sight (LOS) and outside the LOS of the viewpoint, thus determining the viewshed relative to the viewpoint while generating a set of color-coding information; iv) saving the set of color-coding information as a 2D texture image in graphics hardware memory; and v) compositing the 2D texture image over the 3D scene in a 3D window at a frame rate that enables real-time updating of the color coding as the scene is translated or rotated or the viewpoint is changed.

Abstract: A method for processing three-dimensional data that defines a three-dimensional scene, and determining and displaying lines-of-sight (LOS) and viewsheds on all visible surfaces of the scene, includes: i) assigning at a user-selected location at least one viewpoint in the scene; ii) applying ray tracing from locations in the scene to the viewpoint to determine locations in the scene that are in a line of sight (LOS) and outside the LOS of the viewpoint, thus determining the viewshed relative to the viewpoint; and iii) color-coding every visible surface in the scene. The color coding then differentially indicates the locations in the line of sight (LOS) and outside the LOS of the viewpoint, producing a display of a color-coded viewshed relative to the viewpoint. Additionally ray tracing can be applied from locations above the scene to determine headroom contours for those locations in the scene.

Abstract: A method and apparatus are provided for assigning a plurality of agents to incoming calls by an automatic call distributor. The method includes the steps of defining a plurality of agent groups for processing calls received by the automatic call distributor and assigning at least some agents of the plurality of agents to an agent group of the plurality of agent groups based upon a skill level of the at least some agents and a set of required qualifications for the agent group. The method further includes the steps of delivering calls to the at least some agents of the agent group based upon the required qualifications for the agent group and upon agent idle time, monitoring a call loading of the agent group and adjusting a number of the at least some agents of the group based upon the monitored call loading.

Abstract: A system (200) and method for simulating operation of an autonomic call distributor (100) is provided. The system (200) provides an indication of hardware resources, such as digit collector cards (120) and digital audio source cards (118), required for any given call volume and configuration of the automatic call distributor (100). The system (200) obtains system configuration data relating to the configuration of the automatic call distributor (100) from a user and/or by downloading the data from the automatic call distributor (100). Call traffic data relating to a desired call volume is similarly provided to the system (200). The system (200) simulates operation of the automatic call distributor (100) based on the system configuration and call traffic data and determines hardware resources required in the automatic call distributor (100) for the desired call volume based on the simulated operation of the automatic call distributor (100).