Abstract: A voice response unit for transmitting voice prompt messages to customers and for receiving messages generated by customers in response to the voice prompt message. The unit has a speech recognizer for recognizing customer commands used to control operation of the voice response unit. Apparatus interconnects a voice decoder and voice recorder with a telephone line to transmit a generated voice prompt message and to recieve a customer message in response thereto from a calling customer coupled with the telephone line. The apparatus is also coupled with the speech recognizer and responds to receipt of a customer command combined with a portion of the transmitted voice prompt message reflected from the telephone line by cancelling the reflected voice prompt message with the transmitted voice prompt message thereby enabling the speech recognizer to respond to the customer command during transmission of the voice prompt message and interrupt the voice prompt message.

Abstract: A voice capture system for use with a telephone switching system and transcribing terminals to record calling party generated information in predefined formats. The system digitizes and records messages generated by calling parties served by the telephone switching system and records recognized terminology occurring within the calling party voice messages as file records. The transcribing terminals are enabled to display the file record terminology in predefined formats and the recorded digitized calling party messages are transmitted as audio messages via a telephone coupled with the telephone switching system to operators of the transcribing terminals so that the operators may enter information contained within the recorded messages into the transcribing terminals to complete the predefined format that are subsequently recorded in the voice capture system.

Abstract: A password controlled switching system and method of operation for enrolling and storing passwords identifying lines and trunks of the switching system denied access thereto by other lines and trunks and which is operable upon a match of a calling party command with an enrolled and stored password for selectively interconnecting the calling party via a line with ones of the restricted lines and trunks.