Abstract: A web browser based client workstation receives web browser based information and displays the web browser based information in a web page browser format. The web browser based information may include operation critical application information which is interactively displayed and utilized to perform an operation critical application from the client workstation. The operation critical application may include a telephony application. The web browser based client workstation may include a script wizard for allowing a user to generate non-proprietary, industry standard, active objects to handle one or more applications. The client workstation may also include at least one host connection active object to handle information exchange between the web browser based client workstation and a host computer/database. Persistent data to be utilized by the client workstation may be stored within the workstation for later reuse without access to a server computer.

Abstract: A system and method for performing real time monitoring of an interactive network server, such as a web site server, provides for receiving requests for information from at least one visitor and in response to providing the information to the visitor, reports information concerning the visitor's activities on the server, including a visitor identifier and information requested or provided to the visitor. The visitor information is filtered and organized for determining at least the present status of the visitor presently accessing the network server, in real time. A data analyzer organizes raw the visitor information and provides the organized information to a data accumulator which further organizes the information into a higher level for display, in graphical format, to a user.

Abstract: A system and method for automatically determining the file record format and characteristics for a data file of unknown file record format. At least a portion of an unknown file is obtained from a file source, such as a mainframe computer. At least a portion of the file is examined to determine whether the file is EBCDIC or ASCII encoded. File type, including print, card, text or binary, is determined. File headers and trailers are detected and removed. Line delimiters such as carriage return, linefeed or new line characters are detected. Periodic character patterns are searched for, such as a space followed by one or more numeric digits, to determine file record length and contents. Once the file record format is determined, a user may verify and modify the data. This system and method can be used by a data processing system, including a telephony system which accesses data records to determine parties in a database to contact, and automatically dial those parties.

Abstract: A universal telephony application client (TAC) that can be dynamically configured for a specific telephone call campaign running on a telephony platform system where upon the beginning of a call campaign, the universal TAC is initialized from an initialization profile specific to a telephone call campaign. The universal TAC operates as individual TAC threads to control processing of call records or incoming calls according to the parameters provided in the initialization profile. The initialization profile is modifiable before a call campaign, at the commencement of a call campaign, or at any time during a call campaign. All campaign TACs created subsequent to modifying the initialization profile will be modified to include the new parameters.

Abstract: Disclosed is a system and method for adding and integrating outbound calling and overall system control to an existing inbound telephone system. The existing inbound telephone call distribution system is coupled to a number of telephone lines, and connects incoming calls to an available operator having a voice signal processing unit. The present system detects at least one available operator and an absence or a threshold condition of incoming calls to connect to the operator. An automated telephone dialer, coupled to the inbound call distributor, is also provided. The automated telephone dialer is responsive to the detection of at least one available operator and the absence or threshold condition of incoming calls to connect to the operator, for placing an outbound telephone call. The system directs that the voice portion of an answered outbound telephone call be connected to the existing voice signal processing unit of the available operator.

Abstract: A method for maintaining disconnected call record events in a pending condition is provided until an available agent is acquired to service the disconnected call record event. The method includes the steps of reprioritizing the disconnected call record event to a lower priority level value and comparing the priority level value of the disconnected call record event with the priority levels of the additional pending call record events. Upon the disconnected call record event having a priority level value equal to or higher than the additional call record events, an available agent is requested and a second outbound call is placed for the previously disconnected call record event. The requested available agent is connected to the second outbound call upon an outside party answering the second outbound call.

Abstract: A statistical data collector gathers statistical data concerning the operation of at least one data terminal coupled to a host system by way of a data terminal controller. The data terminal controller controls access to the host by the data terminal. Each data terminal coupled to the data terminal controller includes at least one user definable function selector for selecting a previously defined data processing function. The data terminal controller further includes a statistical data collector, responsive to a selected data terminal user definable function selector, for gathering statistical data concerning the data processing function selected by the user definable function selector and operation of the data terminal.

Abstract: A user definable mathematical function is implemented on a data processing system including a data terminal. The user definable mathematical function includes a user definable mathematical formula having at least one operand which is as yet unspecified or undetermined, but which will be retrieved from a source or location specified in the mathematical function. Execution of the user defined mathematical function is initiated by a data terminal selector device associated with the user definable mathematical function. Upon execution of the user defined mathematical function, a variable value is retrieved from the specified source and substituted for the unspecified operand in the user defined mathematical formula. The user defined mathematical formula is executed and a result of the execution provided. A method for providing and using such a user definable mathematical function is also provided.

Abstract: A system comprising a local processor capable of accessing a host system typically comprising one database, is provided with a communication processor which controls synchronous serial communication between the host system and a plurality of synchronous devices in a varied range of clocked rates. The communication processor facilitates remoting of a single terminal having resident protocol conversion control capability, while a related plurality of terminals locally access a host system via a single host synchronous port.