Abstract: This application is for an audio message-driven customer interaction queuing system for any public web page to allow web page visitors to utter questions into a browser-resident recorder application. The questions queue along with originating web page information and are distributed to customer service agents. These agents research the question, using web page as reference, and respond with an audio message, played upon the recorder application by the user after some brief service interval. The invention includes client, server and agent elements. The Client resides in a standard browser on a PC and consists of a Macromedia Flash interface driving an ActiveX control and JavaScript using audio encoding/decoding codecs. The Server consists of Java Servlets, Enterprise Java Beans, a web and application server and generic database technology. The Agent consists of a browser partitioned into areas to accommodate customer URL viewing, Connection Management, and a Client for message playback/record/send functions.

Abstract: A computer implemented method and system is provided for exchanging voice messages between a sender and a recipient. A client component that allows the sender to create, address, and render the voice messages to the recipient using a graphical user interface is provided. A messaging server that enables interaction between the sender and the recipient is also provided. The sender records one or more voice messages and addresses the recorded voice messages on the client component by entering a recipient address or an arbitrary address. The client component transmits the recorded voice messages, the recipient address or the arbitrary address, and a client identifier to the messaging server. The messaging server resolves a recipient delivery address based on the arbitrary address. The messaging server transmits a delivery message comprising the recorded voice messages to the resolved recipient delivery address. The recipient responds to the recorded voice messages with response messages.

Abstract: This application is for an audio message-driven customer interaction queuing system for any public web page to allow web page visitors to utter questions into a browser-resident recorder application. The questions queue along with originating web page information and are distributed to customer service agents. These agents research the question, using web page as reference, and respond with an audio message, played upon the recorder application by the user after some brief service interval. The invention includes client, server and agent elements. The Client resides in a standard browser on a PC and consists of a Macromedia Flash interface driving an ActiveX control and JavaScript using audio encoding/decoding codecs. The Server consists of Java Servlets, Enterprise Java Beans, a web and application server and generic database technology. The Agent consists of a browser partitioned into areas to accommodate customer URL viewing, Connection Management, and a Client for message playback/record/send functions.

Abstract: This application is for an audio message-driven customer interaction queuing system for any public web page to allow web page visitors to utter questions into a browser-resident recorder application. The questions queue along with originating web page information and are distributed to customer service agents. These agents research the question, using web page as reference, and respond with an audio message, played upon the recorder application by the user after some brief service interval. The invention includes client, server and agent elements. The Client resides in a standard browser on a PC and consists of a Macromedia Flash interface driving an ActiveX control and JavaScript using audio encoding/decoding codecs. The Server consists of Java Servlets, Enterprise Java Beans, a web and application server and generic database technology. The Agent consists of a browser partitioned into areas to accommodate customer URL viewing, Connection Management, and a Client for message playback/record/send functions.

Abstract: This application is for an audio message-driven customer interaction queuing system for any public web page to allow web page visitors to utter questions into a browser-resident recorder application. The questions queue along with originating web page information and are distributed to customer service agents. These agents research the question, using web page as reference, and respond with an audio message, played upon the recorder application by the user after some brief service interval. The invention includes client, server and agent elements. The Client resides in a standard browser on a PC and consists of a Macromedia Flash interface driving an ActiveX control and JavaScript using audio encoding/decoding codecs. The Server consists of Java Servlets, Enterprise Java Beans, a web and application server and generic database technology. The Agent consists of a browser partitioned into areas to accommodate customer URL viewing, Connection Management, and a Client for message playback/record/send functions.

Abstract: This application is for an audio message-driven customer interaction queuing system for retail, help desk or any public web page in a support context, allowing web page visitors to utter questions into a browser-resident recorder application similar to a Walkie-Talkie. These questions then queue along with originating web page information and are distributed to customer service agents. These agents can then research the question, using the web page as reference, and respond with an audio message, played upon the recorder application by the user after some brief service interval. The invention includes client, server and agent elements. The Client resides in a standard browser on a PC. The Client as initially instantiated consists of a Macromedia Flash interface driving an ActiveX control and JavaScript using audio encoding/decoding codecs. The Server consists of Java Servlets, Enterprise Java Beans, a web and application server and generic database technology.