Abstract: An on-line multi-channel workflow processing system (10) for managing and monitoring the progression of a complex multi-event and multi-user process is described. The system operates over standard Internet protocols and is accessible via the Internet (16) and includes a data capturing engine for capturing events requested by a first user, the data capturing engine being arranged for each event to create and store an event record (160). The system (10) also includes means for implementing at least some of the events automatically (44) and means (32) for listing the event record (160) of each event which requires manual interaction for completion and which has yet to be completed. The system (10) further includes means for updating the event record (160) when a second user has manually progressed the event towards completion.