Abstract: A guest request management system enables hotel guests to directly enter work orders into a hotel's work order management system. In order to prevent the work order management system from being overwhelmed with illegitimate work orders, the guest request management system may be limited to registered guests at a given hotel during their stay at the hotel. Further, certain guest initiated requests (e.g., sundry delivery, towel service, etc.) should be limited to the room assigned to the guest placing the order (i.e., entering the work order into the work order management system of the hotel).