Patents by Inventor Robert W. Barner

Robert W. Barner has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method to provide a response to an inquiry
    Patent number: 9392118
    Abstract: Disclosed are systems and methods to provide a response to an inquiry. The systems and methods provide techniques to receive an inquiry from a party, wherein the inquiry comprises a plurality of inquiry classifiers that are provided by the party, determine a party status, translate the plurality of inquiry classifiers and the party status into a skill set, route the inquiry to a primary representative based on the skill set, and provide a inquiry response to the party.
    Type: Grant
    Filed: April 29, 2015
    Date of Patent: July 12, 2016
    Assignee: United States Automobile Association (USAA)
    Inventors: David A. Martinez, Robert W. Barner
  • System and method to provide a response to an inquiry
    Patent number: 9036810
    Abstract: Disclosed are systems and methods to provide a response to an inquiry. The systems and methods provide techniques to receive an inquiry from a party, wherein the inquiry comprises a plurality of inquiry classifiers that are provided by the party, determine a party status, translate the plurality of inquiry classifiers and the party status into a skill set, route the inquiry to a primary representative based on the skill set, and provide a inquiry response to the party.
    Type: Grant
    Filed: January 14, 2014
    Date of Patent: May 19, 2015
    Assignee: United Services Automobile Association (USAA)
    Inventors: David A. Martinez, Robert W. Barner