Abstract: Techniques are described for providing dynamically configured speech output, through which text data from a message is presented as speech output through a text-to-speech (TTS) engine that employs a voice profile to provide a machine-generated voice that approximates that of the sender of the message. The sender can also indicate the type of voice they would prefer the TTS engine use to render their text to a recipient, and the voice to be used can be specified in a sender's user profile, as a preference or attribute of the sending user. In some examples, the voice profile to be used can be indicated as metadata included in the message. A voice profile can specify voice attributes such as the tone, pitch, register, timbre, pacing, gender, accent, and so forth. A voice profile can be generated through a machine learning (ML) process.

Abstract: The present invention provides an electronic communication system and method for conducting business transactions. The present invention requires a customer to access a proprietary e-mail application residing behind one or more firewalls to enable one to one communication with a customer service representative. The electronic mail system of the present invention is equipped with workflow component(s), mainframe system tie-ins, human resource system(s) capable of accessing CRM information, and archiving/storage capabilities to ensure accurate records of all electronic communication. The system further utilizes a series of attractive graphic interfaces to ensure that both the organization and the customer are provided with the requisite information for transacting business via electronic mail.

Abstract: The present invention provides an electronic communication system and method for conducting business transactions. The present invention requires a customer to access a proprietary e-mail application residing behind one or more firewalls to enable one to one communication with a customer service representative. The electronic mail system of the present invention is equipped with workflow component(s), mainframe system tie-ins, human resource system(s) capable of accessing CRM information, and archiving/storage capabilities to ensure accurate records of all electronic communication. The system further utilizes a series of attractive graphic interfaces to ensure that both the organization and the customer are provided with the requisite information for transacting business via electronic mail.