Patents by Inventor Robin D. Taylor

Robin D. Taylor has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Provide a graceful transfer out of active wait treatment
    Patent number: 7835514
    Abstract: The present invention provides a graceful transfer of a contact from a queue to another party. More particularly, exit points are defined within a given wait treatment for the contact. While the contact is in queue waiting for service the initiator of the contact is able provided with the wait treatment. When the contact is ready to be removed from the queue (e.g., because a servicing agent is ready to available to service the contact), the contact is kept in the queue and continues to be provided the wait treatment until an exit point has been reached.
    Type: Grant
    Filed: September 18, 2006
    Date of Patent: November 16, 2010
    Assignee: Avaya Inc.
    Inventors: Robert Snyder, Robin D. Taylor